At a Glance
- Tasks: Deliver exceptional customer service and promote first aid training courses.
- Company: Join St John WA, a not-for-profit making a positive impact since 1922.
- Benefits: Enjoy discounts, complimentary training, and a supportive work environment.
- Other info: Inclusive workplace welcoming diverse applicants from all backgrounds.
- Why this job: Be part of a team that helps the community while developing your skills.
- Qualifications: 2 years of customer service experience and excellent communication skills.
St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education. We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.
About the Role: We are looking for a Customer Services Consultant to join our Training and Equipment department on a Casual basis in Belmont. The candidate successful for the role will be expected to initially attend 2 weeks of training which will be fulltime hours across 5 days a week and work close to fulltime hours up until early February 2027. Customer Service Consultants are responsible for delivering exceptional customer service to clients by addressing all their first aid needs promptly and professionally. They are also responsible for ensuring sales and student enrolments are growing and maximised to achieve and exceed the business performance targets.
What You’ll Do:
- Respond and action all phone calls and emails accurately and within an expected time frame to ensure customers’ needs are met
- Help students in use of systems, accessing information and identifying any outstanding requirements for course completion
- Identify customer needs to recommend and book any appropriate First Aid training courses or product sale
- Actively promote and sell St John WA products and services to customers to increase enrolments
- Ensure all RTO compliance requirements for enrolment in first aid courses is met
What You’ll Need:
- Minimum 2 years customer service or sales experience
- A strong passion for delivering exceptional customer experiences
- Excellent communication skills, both verbal and written, with a professional telephone manner
- Proficiency in Microsoft Office Suites
- Professional attitude with an outstanding work ethic
Benefits: The successful candidate will be offered an interactive and supportive working environment, along with:
- Corporate uniform
- Consumer discounts
- Discounts on first aid equipment
- Complimentary First Aid Training
- Complimentary ambulance cover
St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community. St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.
Customer Service Consultant employer: St John WA Careers
St John WA Careers offers a supportive work environment with a strong commitment to community service and health education. Employees benefit from professional development opportunities and the chance to make a positive impact on the lives of Western Australians. The organisation values compassion and teamwork, fostering a culture where every team member plays a vital role in delivering essential healthcare services.
