ICT Support Officer

St Hilda’s School is seeking a customer-focused ICT Support Officer to join our Information, Communication and Technology team. Reporting to the Head of Information Technology, you will provide Level 1 and Level 2 helpdesk and technical support to staff and students, end-user device support, hardware and software troubleshooting, classroom audio-visual (AV) support and assistance during school events, while helping to ensure a reliable and secure technology experience across the School community.

About the role

• Deliver responsive helpdesk support by phone, email, ticketing system, and in person, diagnosing and resolving hardware and software faults.
• Deploy, configure, and maintain laptops, desktops, iPads, and mobile devices across Windows and Apple environments.
• Support endpoint management, including device enrolment, application deployment, and security policies through Microsoft Intune, JAMF, or SCCM.
• Assist with user account management across Active Directory, Microsoft Entra ID, and Microsoft 365.
• Support printing infrastructure, classroom audio-visual equipment, and technical, sound, and lighting requirements for assemblies and school events, including occasional work outside regular hours.
• Maintain accurate hardware and software licence inventories and assist with endpoint security monitoring.

About you

• Two to three years’ experience in an IT helpdesk or technical support role, ideally within a school environment.
• Experience supporting Windows, macOS, and iOS platforms, with working knowledge of Microsoft Intune highly regarded.
• Familiarity with hybrid environments, including Active Directory, Microsoft Entra ID, and Microsoft 365.
• Practical experience setting up and troubleshooting classroom AV equipment and event sound systems.
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
• A relevant IT qualification or industry certification (desirable).
• A genuine commitment to working within a faith-based girls’ school and a personal approach that reflects warmth, integrity, and the Christian ethos of St Hilda’s.

Selection Criteria:

• Helpdesk and technical support experience: Demonstrated experience delivering ICT helpdesk support preferably within a school or enterprise environment, with strong diagnostic skills and a dedication to high-quality customer service.
• Device and endpoint management: Proven experience deploying, configuring, and supporting Windows (10/11), macOS, and iOS platforms, with hands-on experience or working knowledge of endpoint management platforms such as Microsoft Intune (desirable), JAMF, or SCCM.
• Server and cloud environment awareness: Familiarity with hybrid operating environments, including basic user and device management within Active Directory, Microsoft Entra ID, and Microsoft 365.
• Audio-visual and technical skills: Practical experience setting up, operating, and troubleshooting classroom AV hardware, sound desks, and presentation systems for events.
• Communication and interpersonal skills: Highly developed communication skills, with the ability to explain technical concepts clearly to non-technical users and to build positive relationships with staff, students, and external vendors.
• Alignment with School values and culture: A genuine commitment to working within a faith-based girls’ school environment, with personal conduct that reflects warmth, integrity, and the values and Christian ethos of St Hilda’s.

Why Join St Hilda’s School?

Be part of a passionate values-driven community which embraces collaboration and innovation and supports staff wellbeing and professional growth. We are a community which promotes belonging and connectedness. We offer staff onsite parking, access to Fitness Passport, a comprehensive employee assistance program and professional development opportunities. Enjoy the convenience of an onsite co-located Early Learning Centre at very reasonable rates, providing peace of mind and proximity for staff with young families.

As a prospective member of the St Hilda’s Community, you must be willing to support the Code of Conduct and the stated values and Anglican Ethos of the School.