Senior Commercial Product Manager in Sydney

Senior Commercial Product Manager - Business Credit Cards

Job Description

Create your best future and join Westpac as a Senior Commercial Product Manager, Business Credit Cards.

What’s the role?

This is a permanent, full time opportunity based in Sydney, with a hybrid approach of 2 to 3 days in the office.

You’ll help shape the future of our Business Credit Cards portfolio, leading product strategy, roadmap development and initiatives that create better experiences for our customers.

You’ll turn customer, financial and market insights into clear priorities, while working closely with legal, risk, technology, compliance, delivery teams and external partners to bring improvements to life.

You’ll have an important voice in product governance, customer experience and commercial performance, helping us strengthen digital servicing, improve NPS and tackle the root causes of customer complaints.

What do I need?

• Experience leading product lifecycle activities including product strategy, roadmap development, pricing, CVP and optimisation within a regulated environment.
• Strong commercial and analytical skills, with the ability to turn customer, financial, performance and market data into clear product insights, priorities and decisions.
• Demonstrated ability to collaborate and influence across internal teams and external partners, building alignment and achieving positive outcomes without relying on direct authority.
• Strong understanding of product governance, risk and controls, with the judgement to balance customer needs, commercial outcomes and regulatory requirements.

Experience across cards, payments, business banking or lending would be valuable.

• Ability to solve complex problems and communicate clear recommendations to senior stakeholders, with experience contributing to improvements in products, processes, digital servicing or customer outcomes.

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal.

In return we’re committed to making Westpac the best place to work in the country.

Here are just a few of the ways we’re already doing that

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
• Create your future today

We’re all about creating a supportive and inclusive community.

We welcome everyone – no matter your age, gender, background, or abilities.

We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the 'Diversity, sustainability and flexibility' section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.

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