At a Glance
- Tasks: Lead the development of delivery metrics and reporting for decision-making at Westpac.
- Company: Join Westpac, a leading bank committed to innovation and customer satisfaction.
- Benefits: Enjoy flexible work arrangements, tailored learning opportunities, and exclusive employee discounts.
- Other info: Be part of a supportive community that values diversity and continuous improvement.
- Why this job: Make a real impact by shaping how we measure success and drive performance.
- Qualifications: Extensive experience in delivery measurement frameworks and strong analytical skills required.
The predicted salary is between 113400 - 138600 $ per year.
What's the role?
As part of Catalyst, Westpac's evolving approach to how work is planned, governed and delivered, you'll build the measurement and reporting capability that supports Delivery Units, Executive and Board decision‐making.
You will build and operate the Westpac's interconnected delivery metrics and reporting Flow Intelligence System and evidence base that underpins delivery governance, performance, and continuous improvement.
Working across delivery, technology and performance teams, you'll also help advance reporting capability through improved data quality, automation and analytics, while leading a high-performing team focused on delivering trusted, decision-ready insights.
You'll define and evolve delivery metrics, strengthen the quality and consistency of reporting, and provide meaningful insights to support Delivery Unit, Executive and Board decision‐making.
Permanent opportunity | Sydney | Hybrid working
What do I need?
- Extensive experience designing and leading delivery measurement frameworks and outcome-focused metrics within large, complex organisations, with a strong understanding of how measures influence performance and decision‐making.
- Highly developed analytical and problem-solving capability, with experience identifying trends, risks and root causes and translating complex delivery data into clear, actionable insights.
- Strong experience across portfolio and delivery management tooling and reporting platforms, such as Jira, Power BI (Planview highly regarded), with an understanding of data quality, automation and evolving analytics capability.
- Demonstrated expertise in Executive and Board-level reporting and governance, with the credibility to influence senior stakeholders, provide constructive challenge and communicate complex information with clarity.
- Proven people leadership experience, with the ability to build and develop high-performing analytics and reporting teams and foster a culture of collaboration, accountability and continuous improvement.
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.
In return, we're committed to making Westpac the best place to work in the country.
Here are just a few of the ways we're already doing that
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
- Create your future today
We're all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the 'Diversity, sustainability and flexibility' section.
We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.
Director, Delivery Metrics & Reporting in Sydney employer: St.George Bank
Westpac is an exceptional employer that prioritises the growth and wellbeing of its employees, offering comprehensive training and tailored development opportunities to help you thrive in your role as a Customer Service Officer. With a strong commitment to inclusivity and community engagement, you'll enjoy a supportive work culture that values diversity and provides unique benefits such as special banking product offers and various leave options. Located in a vibrant branch environment, every day presents a chance to make a meaningful impact on customers' financial journeys while advancing your career in a dynamic and rewarding setting.
