At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their banking needs.
- Company: Join Westpac, a leading bank committed to customer service and community support.
- Benefits: Enjoy special banking offers, flexible leave options, and tailored career development.
- Other info: Comprehensive training provided; we welcome everyone, including veterans and neurodiverse individuals.
- Why this job: Make a real difference in people's financial wellbeing every day.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 36000 - 44000 $ per year.
What's the role?
As a Customer Service Officer, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in.
You will engage in meaningful conversations to uncover their needs, utilising your knowledge of Westpac's financial products and services to support their holistic banking needs.
By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance.
No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing!
- Assist customers with banking transactions including cash deposits and withdrawals
- Maintain accurate cash handling and ensure end-of-day balancing
- Educate customers on digital platforms such as online banking and our award-winning mobile app
- Identify opportunities to improve customers' financial wellbeing through tailored solutions
- Ensure compliance with regulatory requirements and internal policies
This is a full -time, branch-based role and the hours are across and inclusive of Monday to Friday.
What will I need?
- Customer Service Experience: ideally in a customer-facing role
- Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
- Personality: an energetic personality coupled with a genuine passion for helping people
- Resilience: ability to remain calm and composed whilst handling challenging situations
- Adaptability: a will to learn and adapt to new banking procedures and technologies
No banking experience?
No problem.
At Westpac, we're committed to your success from day one.
You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role.
We're here to empower you with the knowledge and skills to thrive and advance your career with us!
Why join us?
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- A variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives
We're all about creating a supportive and inclusive community.
We welcome everyone - no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.
INTERNAL
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Whether you're a current employee, trainee, or intern, we're committed to your career development Check out our FAQs and internal support resources here.
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Customer Service Officer in Mudgee employer: St.George Bank
Westpac is an exceptional employer that prioritises the growth and wellbeing of its employees, offering comprehensive training and tailored development opportunities to help you thrive in your role as a Customer Service Officer. With a strong commitment to inclusivity and community engagement, you'll enjoy a supportive work culture that values diversity and provides unique benefits such as special banking product offers and various leave options. Located in a vibrant branch environment, every day presents a chance to make a meaningful impact on customers' financial journeys while advancing your career in a dynamic and rewarding setting.
