At a Glance
- Tasks: Provide top-notch technical support for SRAM products to customers and dealers.
- Company: Join SRAM, a leading global supplier in the bike industry.
- Benefits: Competitive pay, training opportunities, and a chance to travel.
- Other info: Dynamic work environment with a focus on continuous improvement.
- Why this job: Combine your passion for cycling with a rewarding career in tech support.
- Qualifications: 1+ years in the bike industry and strong mechanical knowledge required.
The predicted salary is between 39600 - 48400 $ per year.
To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OEs on all SRAM product lines.
Responsibilities
- Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product lines.
- Demonstrate in-depth knowledge of SRAM products, including current and previous product lines.
- Identify new issues as they occur in the market and follow appropriate warranty guidelines to quickly resolve customer inquiries; regularly communicate trends to the Quality department for continuous improvement.
- Initiate and complete repair processes on SRAM products according to factory specifications.
- Attend industry-sponsored events, as needed, to provide technical support.
- Other duties as assigned.
Qualifications
- 1+ years of bicycle industry experience required, along with a thorough understanding of bicycle mechanics.
- Extensive bicycle mechanical knowledge, supported by practical proficiency in technical diagnostics, repairs, and maintenance.
- Ability to safely lift, carry, and maneuver items weighing up to 16 kg as part of regular job duties.
- Strong customer service skills, professionalism, and ability to problem-solve in a positive and courteous manner.
- Ability to learn quickly via on-the-job experience, training, and customer interaction.
- Excellent written, verbal, and organizational skills.
- Proficiency with Microsoft Word and Excel; SAP knowledge a plus.
- Ability to travel domestically and internationally, including weekends, up to 10% as needed.
- Initial training period of 3–4 months.
- Bonus- A passion for cycling!
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
Technical Support Representative employer: SRAM
SRAM is an exceptional employer for Technical Support Representatives, offering a dynamic work environment that fosters a passion for cycling and innovation. With a strong commitment to employee growth, comprehensive training programs, and a culture that values teamwork and customer service, SRAM provides its staff with the tools and support needed to excel in their roles. Located in a vibrant industry hub, employees benefit from networking opportunities and the chance to engage with cycling enthusiasts at various events.
