Block, Inc. in Sydney/Melbourne is seeking a results-driven leader to manage a team of SMB Account Managers, driving growth and retention across a portfolio of merchants.
You will report to the Head of Account Management for APAC and coach 8–10 Account Managers to deliver high-quality customer engagement and measurable outcomes. You will partner with Product, Operations, and Sales, surface merchant insights, and own upsell, churn reduction, and customer satisfaction.
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Head of SMB Growth & Retention - APAC in Sydney employer: Square
At Square, we pride ourselves on being an exceptional employer that champions inclusivity and employee growth. Our remote work culture allows for flexibility while providing comprehensive benefits such as medical insurance, retirement savings plans, and modern family planning options, ensuring you can thrive both professionally and personally. Join us in a dynamic environment where your contributions directly impact the success of sellers worldwide, and where every team member is empowered to do their best work.
