Strategic Complaints Capability Lead in Canberra

Strategic Complaints Capability Lead in Canberra

Canberra Full-Time 117000 - 143000 $ / year (est.) On-site
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At a Glance

  • Tasks: Lead strategic initiatives to enhance complaint handling across the sport sector.
  • Company: Join Sport Integrity Australia, a leader in promoting fair play and integrity in sports.
  • Benefits: Competitive salary, professional development, and the chance to make a real difference.
  • Other info: Based in Canberra with opportunities for career advancement.
  • Why this job: Shape policies and practices that impact sports integrity at national and state levels.
  • Qualifications: Experience in complaints management and strong leadership skills required.

The predicted salary is between 117000 - 143000 $ per year.

Sport Integrity Australia is seeking a Complaints Capability Lead at Executive Level 1 to provide strategic leadership and uplift complaint capability across the sport sector, engaging with National Integrity Managers and state contacts.

The role supports the National Integrity Framework, risk management, and education initiatives, with a non-ongoing term based in Canberra.

The candidate will influence policy and practice across national and state levels.

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Strategic Complaints Capability Lead in Canberra employer: Sport Integrity Australia

Sport Integrity Australia is an exceptional employer that champions cultural safety and inclusion within the sporting sector, making it a meaningful place to work for Aboriginal and Torres Strait Islander leaders. With a strong commitment to employee growth, collaborative work culture, and strategic partnerships across government and community sectors, this role offers unique opportunities to influence positive change and drive impactful initiatives in Melbourne's vibrant sporting landscape.

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Contact Details:

Sport Integrity Australia Recruitment Team

We think you need these skills to ace Strategic Complaints Capability Lead in Canberra

Strategic Leadership
Complaint Management
Stakeholder Engagement
Policy Development
Risk Management
Education Initiatives
Influencing Skills