About Us
At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About Us
At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
You'll be excited to work in this role if...
- You love the satisfaction of giving a customer a straight, honest quote and the skill to explain why the work matters without ever feeling like a pushy salesperson.
- You want to earn commission on upsells, on top of your base pay.
- You want to grow your career in an automotive service team - learning the ropes of a busy workshop with a supportive team behind you.
About The Role
As Service Consultant, you'll be a key link between our customers and our workshop. You'll help assess vehicles, prepare quotes, recommend extra work where it's genuinely needed, and keep customers in the loop until their car is ready to go. Working alongside our Central Bookings team and Workshop Controller, you'll build your skills in a role where honesty and great service go hand in hand.
What You'll Be Doing
- Preparing accurate, transparent quotes using our pricing schedule and agreed markup.
- Reviewing vehicle condition, mileage and service history to recommend additional work where it's genuinely needed.
- Explaining quotes to customers, getting approval for any changes, and keeping them updated on progress.
- Walking customers through the work carried out when they collect their vehicle.
- Issuing accurate invoices and processing payments in line with what was agreed.
- Checking completed work matches the agreed scope before the vehicle is released.
- Supporting other hub teams on an ad hoc basis.
What You'll Bring To Splend
- Exposure to an automotive or vehicle servicing environment - e.g. a dealership, workshop, parts counter, tyre or fitment centre, or fleet or car rental.
- A good understanding of how vehicles work and common servicing items.
- Customer service experience in a face-to-face, fast-paced setting.
- Confidence using (or learning) quoting, CRM and invoicing systems.
- An honest, customer-first approach - you'd never recommend work a customer doesn't need.
- Bonus points if you've quoted or upsold in an automotive or trade services setting.
Our Benefits
- Commission: earn based on your performance
- Day off for your Birthday!
- Salary packaging with 15% employer contributions for Electric Vehicles
- Dedicated Learning & Development platform
- Employee Assistance Program
- Socials: budget for team and company wide social initiatives
Our Process
- Intro with our Talent team to understand your background, aspirations, and answer your questions.
- Interview with the hiring manager to discuss your experience and how it aligns with this role.
- Where it applies, we’ll ask you to complete a practical case study.
- Final interview to discuss Splend’s long-term vision and to check any remaining questions.
Diversity & inclusion
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
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Service Consultant in Melbourne employer: Splend
At Splend, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Brisbane Hub where innovation meets sustainability. Our commitment to employee growth is evident through our dedicated Learning & Development platform and a supportive environment that encourages collaboration and diversity. With unique benefits like a birthday day off and a bonus scheme tied to performance, we ensure our team members feel valued while making a meaningful impact in the transition to green mobility.
