At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership - we're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
You'll be excited to work in this role if...
You love the satisfaction of giving a customer a straight, honest quote and the skill to explain why the work matters without ever feeling like a pushy salesperson.
You're organised enough to keep multiple jobs and customers moving at once, and confident enough to make commercial calls on the spot.
You want ownership of a real commercial outcome - not just processing jobs, but shaping the revenue and reputation of a busy workshop.
About the role
As Service Advisor, you'll be the bridge between our customers and our workshop. You'll take on the jobs that need real judgement - assessing vehicles, building quotes, upselling where it's genuinely warranted, and seeing each job through to a smooth handover. It's a role where trust and commercial performance go hand in hand.
What you'll be doing
- Generating accurate, transparent quotes using our pricing schedule and agreed markup.
- Reviewing vehicle condition, mileage, and service history to identify and recommend additional work - balancing revenue with honesty.
- Keeping customers informed at every stage, from initial quote through to completion and payment.
- Issuing accurate invoices and processing payments, ensuring everything reflects what was agreed.
- Confirming work meets the agreed scope before vehicle release and making sure any safety recommendations are always evidence-based.
What you'll bring to Splend
- A background in a dealership, workshop, parts or similar customer-facing automotive role.
- Strong customer service and negotiation skills - you know how to have commercial conversations without burning trust.
- Comfort working across quoting, CRM, and invoicing systems.
- A solid working knowledge of vehicle servicing and common wear items.
- A sales style built on transparency, you'd never recommend work you couldn't justify.
Benefits & Support:
- Bonus scheme: Opportunity to earn based on your performance
- Day off for your Birthday!
- Salary packaging with 15% employer contributions for Electric Vehicles
- Dedicated Learning & Development platform
- Socials: budget for team and company wide social initiatives
Our Process
- Intro with our Talent team to understand your background, aspirations, and answer your questions.
- Interview with the hiring manager to discuss your experience and how it aligns with this role
- Where it applies, we’ll ask you to complete a practical case study
- Final interview to discuss Splend’s long-term vision and to check any remaining questions.
Diversity & inclusion
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
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Service Advisor in Melbourne employer: Splend
At Splend, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Brisbane Hub where innovation meets sustainability. Our commitment to employee growth is evident through our dedicated Learning & Development platform and a supportive environment that encourages collaboration and diversity. With unique benefits like a birthday day off and a bonus scheme tied to performance, we ensure our team members feel valued while making a meaningful impact in the transition to green mobility.
