At a Glance
- Tasks: Manage customer queries and build relationships in a fast-paced environment.
- Company: Join Splend, a leader in green mobility and vehicle ownership.
- Benefits: Flexible zero-hours contract with shifts available to suit your schedule.
- Other info: Diverse and inclusive workplace that values every perspective.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: 1+ years in customer service, excellent communication, and problem-solving skills.
The predicted salary is between 11.7 - 14.3 $ per hour.
About Us
At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle.
With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership.
But we aren't just about vehicle ownership.
We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
As our Customer Service Representative, you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom.
This is a phone-based role, located at our London office, in which you will be responsible for supporting our customer facing teams and hubs across Australia and the United Kingdom by resolving queries and enquiries in a timely and accurate manner.
- This is a zero-hours contract role with shifts available between
- 7am and 9pm (Monday - Friday) & Weekends
(Saturday - Sunday), offering flexibility to suit a range of schedules. It's an exciting time to be joining us and would suit someone who thrives in a fast-paced customer service environment
- What you'll be doing
- Working to manage customer interaction queries, issues, questions and complaints.
- Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.
- Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.
- Building sustainable relationships and engaging customers by going the extra mile.
- Working to meet personal and team qualitative and quantitative targets.
- Follow all compliance measures and provide accurate response both verbally and written.
- Keep accurate record keeping in CRM (Zoho)
- Collaborate with relevant departments to provide a positive solution to the customer.
- Be a team player and add value to the Splend, daily.
- Comfortable to work a zero hours contract.
Must be able to work weekends and bank holidays as required.
- What you'll bring
- Minimum 1+ years' experience in a customer service position
- Be a natural problem solver
- Have superb communication skills both written and verbal
- Be tech savvy and quick pick-up new systems with ease
- Present a cheerful, positive manner and show a willingness to help our customers
- Strong customer service focus and commitment to excellence
- Effective time management and organisation skills
- Experience using Zoho (preferable)
- Diversity & inclusion
At Splend, we value diversity and inclusion and consider it key to our success.
We're dedicated to fostering a workplace where everyone is respected and supported.
We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
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Customer Service Representative in Adelaide Hills employer: Splend
At Splend, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Brisbane Hub where innovation meets sustainability. Our commitment to employee growth is evident through our dedicated Learning & Development platform and a supportive environment that encourages collaboration and diversity. With unique benefits like a birthday day off and a bonus scheme tied to performance, we ensure our team members feel valued while making a meaningful impact in the transition to green mobility.
