Spicers is a national Company with offices and warehouses in every state and territory in Australia. We are a leading provider of products and services to the print, design and advertising industries. Our range is targeted to various print segments and includes fine paper, Visual Communication materials, synthetics, self-adhesives, packaging grades and a number of other substrates.
About the position
The Trade Counter Sales position is the face of Spicers Yatala, responsible for delivering exceptional service to walk-in customers, managing customer pickups, supporting sales growth, and ensuring the branch operates efficiently. The role combines trade counter sales, customer service, warehouse support, and proactive business development activities.
Key Responsibilities
- Deliver exceptional customer service at the trade counter, assisting with enquiries, orders, quotations, product recommendations, and issue resolution.
- Manage customer pickups and ensure orders are prepared accurately and efficiently.
- Identify opportunities to increase sales, re-engage inactive customers, conduct outbound customer calls, and generate leads for the sales team.
- Build and maintain strong relationships with customers and local trade partners.
Branch & Warehouse Support
- Support daily branch operations, including stock management, warehouse activities, housekeeping, and maintaining a safe and professional environment.
- Assist with receiving, picking, packing, dispatch, and stock control activities as required.
- Accurately process sales orders, maintain customer records, support branch reporting and administration, and assist with promotional activities.
- Work closely with customer service, sales, and warehouse teams to deliver a seamless customer experience.
Skills & Experience
- Experience in trade counter, customer service, internal sales, or wholesale distribution
- Confident using ERP systems and Microsoft Office
- Ability to multitask in a fast-paced environment
- Strong verbal and written communication skills
- Experience within the print, packaging or a related trade environment
- Internal sales or account management experience
- Warehouse and inventory management exposure
Ideal Candidate Profile
The successful candidate will be:
- Customer focused and commercially minded
- Happy to work across sales, service, and warehouse activities
- Proactive in identifying sales opportunities
- Comfortable dealing with tradespeople, printers, sign makers, and business customers
- Self-motivated and capable of working independently in a smaller branch environment
- Practical, hands-on, and willing to assist wherever required
Shortlisted candidates are required to attend a Drug & Alcohol and medical fitness assessment.
Remuneration and Benefits
- Competitive hourly rate
- Training and development
- Car parking provided
- Exceptional company culture offering social, community and wellbeing programs
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Trade Counter Sales employer: Spicers Australia
At Spicers, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the architecture and interior design sectors. Our commitment to employee growth is evident through comprehensive training programs and career development opportunities, while our supportive culture encourages a healthy work-life balance and community engagement. Join us in NSW, where you can make a meaningful impact while enjoying competitive benefits like a generous vehicle allowance and a fully maintained company car.
