Retail Assistant / Clinic Manager - Casey Central/Cranbourne, VIC
Location: Casey Central/Cranbourne, VIC
Employment Term: Full Time
About the role
As the first point of contact for audiology customers, you'll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You'll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support.
You will also have the opportunity to progress from a Retail Assistant into a Retail Clinic Manager through our comprehensive training program.
This role offers flexibility, with preferred hours of 9 am-5 pm, either Monday to Friday or Tuesday to Saturday. The position supports both Casey Central and Cranbourne, with Cranbourne as the primary work location.
Key Duties
Provide exceptional customer service and build lasting positive relationships
Perform hearing screening and hearing aid maintenance (full training provided)
Schedule appointments through the Simply Hearing system
Liaise with store partners and ensure smooth flow of daily clinic operations
Lead training with the retail team as an audiology champion of the store
To be successful in this role, you will possess the following
Passionate about making a meaningful impact on the lives of others
Previous experience in a fast-paced retail/customer service environment
Previous experience in Audiology or allied health is desirable but not required
Strong interpersonal and communication skills, with empathy towards others
Strong computer literacy and highly adept in Bluetooth and troubleshooting technology
Committed towards continuous learning and development. Full Audiology training provided!
Benefits
- Free staff parking
- Two Free pairs of glasses per year!
- Birthday and Volunteer Leave
- 30% Family & Friends discount for glasses
- Health & wellbeing support through our Employee Assistant program
- Access to Specsavers Perks with 500+ popular retailers
- Work-life balance and permanent employment opportunity
About Specsavers Audiology
Specsavers Audiology is transforming the hearing care industry by making hearing aids more affordable and introducing transparent pricing, removing barriers that have traditionally prevented many people from accessing the help they need. As part of the team, you'll be supporting community members improve their hearing health in a welcoming, retail-based environment.
We've proudly ranked among Australia's Top Ten Best Places to Work for two consecutive years - and we're on a mission to become number one.
If you have any questions about the role, please email***************@specsavers.com. Due to the high volume of applicants, only successful applicants will be contacted. We thank you for your time and interest.
Retail Assistant / Clinic Manager - Casey Central/Cranbourne, VIC employer: Specsavers
At Specsavers, we are dedicated to transforming lives through exceptional eye care while fostering a supportive and inclusive work environment. Our Runaway Bay location offers unparalleled career growth opportunities, cutting-edge technology, and a strong community impact, making it an ideal place for passionate optometrists to thrive. With benefits like professional development, health insurance discounts, and a culture that values diversity, joining our team means being part of a Great Place to Work where you can truly make a difference.
