Specsavers Australia and New Zealand is seeking a Head of Customer Operations to lead our Customer Operations and Customer Experience strategy across the region. You will translate customer insights into tangible improvements, working with stores, Retail, Support Office and external providers to deliver a consistent, high-quality customer experience, and to build a high-performing team.
You will oversee the Voice of Customer framework, governance and service standards to drive sustainable
#J-18808-Ljbffr
Head of Customer Experience & Operations in Melbourne employer: Specsavers Support Office
Specsavers is an exceptional employer, renowned for its commitment to flexibility and employee development in the vibrant city of Melbourne. With a strong inclusive culture and recognition as Australia’s Best Place to Work, you will have the opportunity to lead a talented team while making a meaningful impact on scalable, high-quality application design solutions.
