At a Glance
- Tasks: Be the friendly face of audiology, helping customers with hearing needs and clinic operations.
- Company: Join Specsavers Audiology, a top-rated workplace transforming hearing care.
- Benefits: Enjoy flexible hours, free glasses, discounts, and health support.
- Other info: Part-time role with potential for growth and a great work-life balance.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Passion for customer service and strong communication skills; experience in retail is a plus.
The predicted salary is between 19.8 - 24.2 $ per hour.
As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You’ll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support.
This is an exciting opportunity for a motivated Retail Assistant ready to step into a Clinic Manager pathway. With a structured training program, you’ll be supported to quickly develop into a senior role.
Working across our Richmond and Windsor stores, you’ll support day-to-day clinic operations, deliver exceptional customer service, coordinate appointments, and help maintain high standards across hearing screenings and bookings.
This part-time role offers 9 hours per week across 3 weekdays of your choice, with potential to increase hours as the business grows. The shorter days and no weekend work allows for greater flexibility in managing your day-to-day commitments and a great work-life balance.
An example roster would look like the below:
- Monday 9am - 12pm.
- Friday 9am - 12pm.
Key Duties:
- Provide exceptional customer service and build lasting positive relationships
- Perform hearing screening and hearing aid maintenance (full training provided)
- Schedule appointments through the Simply Hearing system
- Liaise with store partners and ensure smooth flow of daily clinic operations
- Lead training with the retail team as an audiology champion of the store
To be successful in this role, you will possess the following:
- Passionate about making a meaningful impact on the lives of others
- Previous experience in a fast-paced retail/customer service environment
- Previous experience in Audiology or allied health is desirable but not required
- Strong interpersonal and communication skills, with empathy towards others
- Strong computer literacy and highly adept in Bluetooth and troubleshooting technology
- Committed towards continuous learning and development. Full Audiology training provided!
Benefits include:
- Free staff parking!
- Two Free pairs of glasses per year!
- Birthday and Volunteer Leave
- 30% Family & Friends discount for glasses
- Health & wellbeing support through our Employee Assistant program
- Access to Specsavers Perks with 500+ popular retailers
- Work-life balance and permanent employment opportunity
About Specsavers Audiology: Specsavers Audiology is transforming the hearing care industry by making hearing aids more affordable and introducing transparent pricing, removing barriers that have traditionally prevented many people from accessing the help they need. As part of the team, you’ll be supporting community members improve their hearing health in a welcoming, retail-based environment.
We’ve proudly ranked among Australia’s Top Ten Best Places to Work for two consecutive years - and we’re on a mission to become number one.
Retail Assistant / Clinic Manager – Richmond employer: Specsavers Norge
Specsavers Audiology is an exceptional employer, offering a supportive work environment where you can make a meaningful impact on the lives of others. With structured training programs and opportunities for career advancement, you'll thrive in a flexible part-time role that promotes work-life balance. Enjoy unique benefits like free staff parking, health and wellbeing support, and generous discounts, all while being part of a team recognised as one of Australia's Top Ten Best Places to Work.
