The Specialist Breast Clinic is seeking an experienced and dedicated Medical Receptionist to join our team on a permanent part time basis in Wollongong, NSW. This is an excellent opportunity to work in a supportive and collaborative environment, providing essential administrative support to our medical professionals and ensuring the smooth running of our clinic.
What you'll be doing
- Greeting and welcoming patients in a friendly and professional manner
- Scheduling and managing patient appointments, including booking, rescheduling and cancellations
- Handling patient inquiries and providing information about the clinic's services
- Maintaining accurate and up-to-date patient records and medical histories
- Assisting with the preparation of patient files and medical documentation
- Performing general administrative duties, such as answering phones, processing payments and managing inventory
- Ensuring the reception area and waiting room are well-organised and maintained
What we're looking for
- Previous experience as a Medical Receptionist or in a similar customer service role within the healthcare industry
- Minimum 2 years' experience as a Medical Receptionist or in a similar healthcare administration role
- Strong communication and interpersonal skills, with the ability to interact with patients, clinicians and other staff members effectively
- Excellent organisational and time management skills, with the ability to multitask and prioritise tasks
- Proficiency in using medical practice management software and other office equipment
- Proficiency in Genie or Gentu software (essential), and experience with Medicare billing systems
- A friendly, professional and empathetic demeanour, with a commitment to providing excellent patient care
- Familiarity with medical terminology and an understanding of healthcare processes and procedures
- Proficiency in Microsoft Office applications (particularly Word, Excel, and Outlook)
- Must have valid Australian work rights
- Available to work between 9:00 AM - 5:00PM, Monday to Friday (part-time hours to be discussed)
What we offer
At the Specialist Breast Clinic, we are committed to creating a supportive and inclusive work environment that values our employees' wellbeing and professional development. We offer:
- Competitive rates of pay
- Flexible work arrangements to accommodate work-life balance
- Ongoing training and development opportunities
- A collaborative and team-oriented culture
- Employee assistance program and wellness initiatives
