At a Glance
- Tasks: Assist customers with orders, provide product info, and coordinate deliveries.
- Company: Faststud, a leading supplier in the building industry.
- Benefits: Competitive salary, supportive team, and career growth opportunities.
- Other info: Dynamic role with a mix of customer interaction and operational tasks.
- Why this job: Join a friendly team and make a real difference in customer service.
- Qualifications: Experience in hardware or trade-related environments and strong communication skills.
The predicted salary is between 45000 - 55000 $ per year.
Location: Smithfield
Employment Type: Full Time
About the Role
Faststud is a leading supplier to the commercial and residential building industries. Working with Australia's leading manufacturers, we distribute building products including steel framing, plasterboard, fibre cement, insulation, and accessories. Faststud are seeking an experienced and customer-focused Customer Service Specialist to join our team. This role is ideal for someone with a background in hardware retail, building supplies, timber, trade centres, plumbing, electrical wholesale, or other trade-related retail environments who enjoys helping customers and delivering outstanding service. Working as part of a friendly and supportive team, you will be the first point of contact for Faststud customers, assisting both over the counter and over the phone. The role combines customer service, sales support, order processing, and coordination of deliveries and customer pickups.
Key Responsibilities
- Assist customers in person, over the phone and via email
- Provide product information and recommendations
- Process sales orders and quotations accurately
- Enter and manage orders using our computer systems
- Assist with planning customer collections and delivery schedules
- Liaise with warehouse and delivery teams to ensure customer requirements are met
- Resolve customer enquiries and provide exceptional service throughout the sales process
- Support the wider team to achieve service and sales targets
About You
- Previous experience in a hardware store, building materials supplier, trade centre, plumbing, electrical, landscaping, timber, roofing or similar environment
- Strong customer service and communication skills
- Experience handling both face-to-face and phone-based sales enquiries
- Good computer skills and confidence learning new systems
- High attention to detail when entering orders and processing customer information
- A positive attitude and genuine desire to help customers
Highly Regarded
- Knowledge of building materials, construction products or trades-based industries
- Experience coordinating deliveries or logistics
- Internal sales or customer service experience within a trade or industrial environment
What We Offer
- Competitive salary based on experience
- Supportive team environment
- Opportunity to build a long-term career within a growing business
- Varied role with a mix of customer interaction, sales support and operational coordination
Customer Service in Sydney employer: Specialised Stud Systems
Faststud is an exceptional employer that fosters a dynamic and collaborative work culture, where creativity and innovation are highly valued. Located in a vibrant area, employees benefit from flexible working arrangements, professional development opportunities, and a strong emphasis on work-life balance, making it an ideal place for those looking to grow their careers in marketing while contributing to meaningful projects.
