Job Description
Customer Service Representatives - Clayton
At Southern Star Windows & Doors, we’re building a stronger Customer Service team and we’re looking for switched-on people who want to grow with us.
This isn’t a scripted call-centre role. You’ll solve real problems, help customers keep their projects moving and learn how an established Australian manufacturing business operates.
The Role
Based onsite at Clayton, you’ll work with customers, production and internal teams to:
- Respond to enquiries by phone and email
- Provide product, order and delivery information
- Process order updates and changes
- Investigate and resolve issues
- Keep customers informed
- Maintain accurate records
It’s a busy environment where clear communication, good judgement and a solutions-focused approach make a real difference.
What You’ll Bring
You don’t need years of industry experience, but you will need to be:
- A clear and confident communicator
- Organised, reliable and comfortable learning new systems
- Calm and solutions-focused when things get busy
- Someone who takes ownership and follows things through
- A positive team member who genuinely wants to learn
Customer service experience is helpful, while experience in construction or building products would be a bonus.
Why Join Us?
We won’t pretend windows and doors are glamorous but the team we’re building is something we’re genuinely excited about.
You’ll receive training and support, real responsibility and exposure to different parts of the business. As the team grows, there will be genuine opportunities for capable people to learn, contribute and develop.
If you’re looking for a genuine next step not just another customer service job we’d love to hear from you.
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Customer Service Representative in Melbourne employer: Southern Star Windows Pty
Southern Star Windows & Doors is an exceptional employer located in Clayton, Melbourne, offering a dynamic work environment where proactive individuals can thrive. With a strong focus on employee growth and development, the company fosters a collaborative culture that encourages learning and innovation. Employees enjoy competitive benefits and the unique opportunity to contribute to meaningful projects in the construction industry.
