At a Glance
- Tasks: Lead and develop security teams while managing client relationships and operational performance.
- Company: Southern Cross Protection, a national leader in security services.
- Benefits: Professional development opportunities and a supportive national network.
- Other info: Join an established team with opportunities for career growth.
- Why this job: Make a real impact in the security industry while leading a dedicated team.
- Qualifications: Current WA security licence and prior management experience required.
The predicted salary is between 75600 - 92400 $ per year.
Southern Cross Protection is a national security business, and we pride ourselves on maintaining a secure and safe environment for our employees, clients, and visitors. We are seeking a Service Delivery Manager with extensive knowledge and experience in the security industry to lead our established and growing guarding and loss prevention team in Western Australia.
In this role you will be collaborating with our established client base across Western Australia, ensuring they are provided with the best security services possible. Your key responsibilities are to visit client sites, prepare portfolio budgets, and manage the performance and ensure the appropriate training of your guarding and loss prevention team.
This is the perfect opportunity to take the lead of a wide range of security operations, manage client relationships, manage operational cost and use your knowledge and experience to improve service delivery across Western Australia.
Responsibilities:
- Leadership and Performance
- Lead, coach and develop guarding and loss prevention teams
- Conduct site audits, assessments and relevant training
- Client Management
- Build and maintain strong client relationships
- Attend client, and end of month supplier meetings
- Ensure services meet our obligations under service agreements
- Prepare monthly reports for key clients where required
- Operational Management
- Prepare and manage portfolio budgets
- Monitor service quality and operational performance
- Maintain compliance with relevant procedures, legislation, and client requirements
- Join an established team operating across WA
- Opportunities for professional development and internal career opportunities
- Be part of a supportive national network
Requirements of the role:
- Current WA security licence
- Prior security management experience
- Proficient in Microsoft Office suite
- Drivers licence
- Proven ability to develop and implement comprehensive security action plans and procedures
- Knowledgeable in Work Health & Safety legislation
- Experience in a client facing role (desirable)
Southern Cross Protection is proud to be an equal opportunity employer.
Service Delivery Manager - Security in Perth employer: Southern Cross Protection Pty
Southern Cross Protection is an exceptional employer that prioritises the growth and development of its employees, offering comprehensive on-the-job training and a supportive team environment. Working as a Mobile Patrol Officer in Tweed Heads not only provides you with a modern patrol vehicle equipped with state-of-the-art safety gear but also places you in a company that values diversity and promotes from within, ensuring a rewarding career path. Join us to be part of a dedicated team committed to protecting our clients' assets while enjoying a stable and fulfilling work culture.
Contact Details:
Southern Cross Protection Pty Recruitment Team
