At a Glance
- Tasks: Lead quality care initiatives and ensure compliance across aged care facilities.
- Company: Join Southern Cross Care, a not-for-profit with a heart for community.
- Benefits: Enjoy salary packaging, fitness discounts, and ongoing training opportunities.
- Other info: Dynamic role with a supportive leadership team and great career growth.
- Why this job: Make a real difference in the lives of older Australians while growing your career.
- Qualifications: Experience in quality management and a passion for aged care.
The predicted salary is between 82800 - 101200 $ per year.
Southern Cross Care NSW & ACT – Epping NSW
We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.
- Salary Packaging: $15,900, plus meal and entertainment benefit package to the value of $2,650
- Heart HQ: Our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
- Fitness Passport: Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
- Discounted private health insurance
- Wellbeing initiatives: Reward and Recognition Program, Employee Assistance Program
- Annual leave loading
- Ongoing Training and Development: Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
- Referral Bonus Program
The Role - Maternity Leave Cover for 6 Months - will be travelling to NSW facilities. Reporting to the Clinical Governance Manager, the Quality Care System Manager sits within the Clinical Governance Team and works across a broad network of internal and external stakeholders. The Quality Care Systems Manager (QCSM) plays a pivotal role in ensuring exceptional quality of care and engagement across designated aged care facilities or home care services.
This position provides leadership and oversight to foster a culture of excellence and innovation, collaborating closely with operational managers and the head office quality and clinical governance team. Key responsibilities include the development, implementation, and monitoring of quality improvement initiatives, as well as ensuring compliance with regulatory standards. The QCSM is dedicated to driving continuous enhancement of care practices, ultimately delivering the highest standards of service to residents, clients and their families.
Quality Management Systems - Oversight and Compliance
- Provide clinical, quality management and continuous improvement advice to Residential Aged Care Managers (Regional Managers, Facility Managers and/or Deputy Facility Managers) and Home Care Managers (Service Advisors and Area Managers).
- Complete identified audits as per SCC audit schedule and/or as requested by the head office quality and clinical governance team to confirm adherence with policies and procedures.
- Monitor completion of Residential Aged Care Facility or Home Care Services audits as per audit schedule.
- Monitor quality indicators across regional facilities, taking corrective and preventative actions as required.
- Monitor, analyse, elevate and report on regional quality and clinical audit and indicator results and provide recommendations to Residential Aged Care Managers (Regional Managers, Facility Managers and/or Deputy Facility Managers) and Home Care Managers (Service Advisors and Area Managers).
- Monitor completion of PCQIs and ensure strategies are being actioned and measured, particularly in areas of identified non-compliance.
- Identify and investigate critical incidents using a systems-based approach to identify contributing factors and develop effective recommendations.
- Provide oversight, support and education on effective incident management as required, promoting thorough analysis of all serious incidents.
Quality Care System Manager employer: Southern Cross Care (NSW & ACT)
Southern Cross Care (NSW & ACT) is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Chef Manager in Merrylands West, you will enjoy the opportunity to make a real difference in residents' lives through meaningful dining experiences, while also benefiting from ongoing training and development in a collaborative environment.
Contact Details:
Southern Cross Care (NSW & ACT) Recruitment Team
