At a Glance
- Tasks: Lead a dynamic customer service team and enhance customer experiences.
- Company: Join South Gippsland Water, a vital public sector entity in Victoria.
- Benefits: Enjoy flexible work options, competitive salary, and professional development opportunities.
- Other info: Diversity is celebrated, with a focus on equity and inclusion.
- Why this job: Make a real difference in the community while enjoying a relaxed lifestyle near stunning beaches.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 103500 - 126500 $ per year.
Flexible Working Arrangements Available
Attractive Salary Packaging options available (eligibility conditions apply)
SGW Enterprise Agreement Band 8: $104,614.14 - $115,886.90 plus statutory superannuation and leave loading
About South Gippsland Water
As a public sector entity, South Gippsland Water is a Victorian Water Corporation responsible for water and wastewater service provision for over 22,000 customers located in 22 towns across a service delivery area of more than 4,000 square kilometres. We manage, maintain, and operate 8 water and 12 wastewater systems.
Why Work for South Gippsland Water
With its unspoilt beaches, world famous Wilsons Promontory at your doorstep, wineries, gourmet restaurants and cafes, farmers markets, a relaxed lifestyle and a pleasant 2-hour drive from Melbourne CBD, you can have the best of both worlds. With our Corporate Office based at Foster, South Gippsland Water employs a broad range of people in various roles, ranging from office to field based roles across the South Gippsland Region.
Benefits
- Strong focus on career opportunities, professional development and training
- Highly flexible work options, including modified hours and/or work weeks
- Employee Assistance Program and broad wellbeing offers
- Family friendly workplace, including Paid Parental Leave
- Flexibility to work from home, with base location at any of our offices in Wonthaggi, Foster or Leongatha
- Diversity is celebrated and respected as important for our wellbeing and success. Through our Equity, Inclusion and Diversity Strategic Plan, Gender Equality Action Plan and upcoming Reconciliation Action Plan we are actively working to address the gender pay gap, create opportunities for underrepresented groups and partner with Traditional Owners.
About The Role
We are currently seeking an experienced person to join SGW as a Customer Service Team Leader. The key requirements of the role are:
- Customer Service: Demonstrated experience in high paced customer service environment, interpersonal and communication experience and able to relate to customers with empathy.
- Teamwork: Contributes positively to team operations and working relationships.
- Leading Through Change: guiding people through uncertain times and projects that impact teams. The ability to re-design processes for effective delivery of change.
- Time Management and Flexibility: Prioritise and manage a range of work across a team, ensuring most important tasks are completed in line with regulatory and organisational timeframes, quality and priorities.
- Written and Verbal Communication: Communicates effectively with a varied audience both verbally and written.
- Leadership: Effectively leads a team to deliver organisational priorities, develop people capabilities and contribute to wider divisional outcomes.
- Demonstrated computer skills with proficiency in MS Word, Excel, Outlook and preferable in a customer billing system.
Customer Service Team Leader in Foster employer: South Gippsland Water
South Gippsland Water is an exceptional employer that prioritises employee well-being and professional growth, offering flexible work options to support a healthy work-life balance. With a strong focus on fostering a collaborative and inclusive work culture, employees are encouraged to engage in meaningful projects that enhance organisational resilience and risk management. The company also provides ample opportunities for career advancement, making it an ideal place for those looking to make a significant impact in their field.
