At a Glance
- Tasks: Lead a dynamic customer service team and enhance customer experiences.
- Company: Join South Gippsland Water, a community-focused Victorian Water Corporation.
- Benefits: Enjoy competitive salary, flexible work options, and professional development opportunities.
- Other info: Diverse workplace with a strong commitment to equity and inclusion.
- Why this job: Make a real difference in the community while enjoying a relaxed lifestyle near stunning beaches.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 104614 - 115887 $ per year.
South Gippsland Region Water Corporation is a Victorian Water Corporation responsible for water and wastewater service provision for over 22,000 customers located in 22 towns across a service delivery area of more than 4,000 square kilometres. We manage, maintain, and operate 8 water and 12 wastewater systems.
South Gippsland Water is launching our 2040 Vision and Strategy, guiding us toward our vision to be a trusted partner, advancing water services to support customer and community aspirations. To progress this vision, we are seeking skilled, enthusiastic and community-focused people to join our progressive organisation.
Why Work for South Gippsland Water:
- Strong focus on career opportunities, professional development and training
- Highly flexible work options, including modified hours and/or work weeks
- Employee Assistance Program and broad wellbeing offers
- Family friendly workplace, including Paid Parental Leave
- Flexibility to work from home, with base location at any of our offices in Wonthaggi, Foster or Leongatha
- Diversity is celebrated and respected as important for our wellbeing and success.
About The Role:
We are currently seeking an experienced person to join SGW as a Customer Service Team Leader. The key requirements of the role are:
- Customer Service: Demonstrated experience in high paced customer service environment, interpersonal and communication experience and able to relate to customers with empathy.
- Teamwork: Contributes positively to team operations and working relationships.
- Leading Through Change: Guiding people through uncertain times and projects that impact teams. The ability to re-design processes for effective delivery of change.
- Time Management and Flexibility: Prioritise and manage a range of work across a team, ensuring most important tasks are completed in line with regulatory and organisational timeframes, quality and priorities.
- Written and Verbal Communication: Communicates effectively with a varied audience both verbally and written.
- Leadership: Effectively leads a team to deliver organisational priorities, develop people capabilities and contribute to wider divisional outcomes.
- Demonstrated computer skills with proficiency in MS Word, Excel, Outlook and preferable in a customer billing system.
Team Leader – Customer Service in Foster employer: South Gippsland Region Water Corporation
South Gippsland Water is an exceptional employer, offering a supportive and community-focused work environment in the picturesque South Gippsland region. With a strong emphasis on career development, flexible working arrangements, and a commitment to diversity and inclusion, employees can thrive both personally and professionally while enjoying the stunning natural beauty and lifestyle that this area has to offer.
Contact Details:
South Gippsland Region Water Corporation Recruitment Team
