We require an enthusiastic and dedicated person to join our busy team as a full-time Duty Manager. This hands-on role requires outstanding customer service, the ability to lead by example, and clear direction and supervision of staff.
Key responsibilities
- Manage venue operations during your shift, including bar, restaurant, gaming and TAB areas
- Supervise, direct and support staff, including allocating duties and breaks
- Ensure compliance with liquor and gaming laws, including responsible service of alcohol and responsible gambling
- Monitor customer satisfaction, and resolve complaints and conflict professionally
- Oversee cash handling, gaming payouts, shift reconciliations and end-of-shift reporting
- Ensure health, safety and security procedures are followed, and respond to incidents
- Report maintenance and security issues, and coordinate setups for events and functions
- Assist management with stock control and ordering
About you
- Associate Degree, Advanced Diploma, or Diploma (or 3 years of relevant work experience as a substitute)
- Able to work a variety of shifts, including days, weekends and nights until 3am
- A very high level of skill in dealing with conflict and conflict resolution
- Strong communication and highly developed interpersonal skills
- Extremely flexible and able to multi-task, with keen attention to detail
- Reliable, punctual and trustworthy
- Able to perform manual handling tasks (lifting, pushing, moving and pulling) for setup requirements
- Current RSA, RSG Statement of Attainment, RMLV, Approved Manager's Licence and First Aid Certificate
About us
Souths is a well-known community club located on the south side of Cairns at Bentley Park (9 km from Cairns City). Our club caters to the needs of locals, visitors, members and guests, and provides a fantastic entertainment venue for the Cairns community. Our facilities include a great outdoor deck area adjoining the South Cairns Cutters AFL oval, Sirens Restaurant, a café, a sports bar, TAB and Keno, a gaming lounge, function rooms and a great indoor children's area. We are open seven days, 10am to 3am.
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Duty Manager - Full Time employer: South Cairns Sports Club
At Souths, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and creativity thrive in our fast-paced kitchen environment. Our chefs enjoy competitive benefits, opportunities for professional growth, and the chance to make a meaningful impact in our community hub, all while working in the beautiful setting of Bentley Park, just a stone's throw from Cairns City.
