At a Glance
- Tasks: Provide hands-on IT support to staff and students in a school environment.
- Company: Join a dynamic team supporting the education sector in Melbourne.
- Benefits: Ongoing training, mentorship, and clear career progression opportunities.
- Other info: Work autonomously with a supportive team and access to cutting-edge technology.
- Why this job: Make a real impact in the school community while solving tech problems.
- Qualifications: 3+ years in IT support, strong customer service skills, and a proactive approach.
The predicted salary is between 59400 - 72600 $ per year.
Are you passionate about solving tech problems and enjoy working directly with end users? Join our growing team as an Onsite Support Technician, supporting one of our major education industry clients located in a northern/southern Melbourne suburb. You'll be the onsite face of our support team, helping the client’s staff and students, engaging with school leadership and delivering hands-on IT support that makes a real difference to the school community.
About the Role
As an onsite technician, you'll be the trusted face of IT at the school - a role that demands both hands-on technical skill and the professional maturity to engage credibly with the Principal, Business Manager, and teaching staff. You'll exercise independent judgment daily, knowing when to resolve, when to elevate, and how your decisions affect the broader school community. You'll be supported by our remote Service Desk team and have clear escalation paths for more complex technical issues, along with being supported by an account management team for ongoing and higher-level client engagement. This role is ideal for someone with at least 5+ years’ experience in IT support, who enjoys variety, solving problems, and delivering great service.
Key Responsibilities
- Provide onsite support for desktops, laptops, printers, mobile devices, and office applications.
- Troubleshooting of Windows (10/11), Microsoft Office applications and other BAU applications in use by the school.
- Support and troubleshoot issues with Microsoft 365, Google Workspace, and mobile platforms.
- Perform basic network troubleshooting (LAN/WAN).
- Assist with hardware support and replacement for PCs, laptops, printers, and peripherals.
- Support end user onboarding, offboarding, and hardware setup or relocation.
- Document work clearly in our ticketing system, following processes and SLAs.
- Provide exceptional customer service onsite, with clear, professional verbal communication.
- Maintain accurate asset registers and assist with lifecycle planning for devices across the fleet.
- Support AV and classroom technology (interactive displays, projectors, video conferencing).
- Contribute to IT planning conversations (e.g. refresh cycles, rollouts) and relay relevant client feedback and emerging issues to the account management team.
- Work closely with Level 2 technicians, L3 engineering, account managers and elevate when required.
- Adhere to school policies around student data, privacy, and appropriate technology use, along with awareness of relevant Victorian legislation.
Requirements
- Minimum 3+ years’ experience in a similar IT support or desktop support role.
- Experience supporting or working within a school or education environment.
- Ability to manage competing priorities during high-pressure periods (e.g. start of term, exams).
- Strong customer service skills and the ability to communicate clearly with non-technical users.
- Comfort working autonomously without day-to-day supervision on site.
- Current Victorian Working with Children Check (mandatory) or the ability to obtain one.
- Experience with Windows 10 and 11, Microsoft Office suite, Active Directory administrative tasks and Group Policy creation.
- Experience with full administrative capabilities in Microsoft 365 including Exchange Online and Entra ID.
- Exposure to Google Workspace (Gmail, Google Drive) and Google Admin console.
- Deployment and support of printers, laptops, desktops, and common peripheral devices.
- Basic networking concepts (DHCP, DNS, VLAN, wireless connectivity) and troubleshooting around these.
- Strong documentation and problem-solving skills.
- A proactive, self-motivated approach—you take initiative and go the extra mile.
- Full driver's licence and access to a reliable vehicle.
- Australian citizenship or permanent residency required for this position.
Nice to Have
- IT certifications (e.g., CompTIA A+, Microsoft Fundamentals, ITIL Foundation).
- Prior experience in an MSP or customer-facing field services environment.
- Exposure to ConnectWise Manage or similar ticketing systems.
What We Offer
- Ongoing training, mentorship, and clear career progression to Level 2 and beyond.
- A supportive, collaborative team environment with access to a wide range of tech.
- The opportunity to build strong relationships with clients and make a real impact daily.
Onsite Support Technician in Melbourne employer: Source Central Partners
Join a dynamic team that values your expertise as an Onsite Support Technician, where you'll play a crucial role in enhancing the educational experience for students and staff in Melbourne's vibrant school community. With a strong focus on professional development, ongoing training, and a collaborative work culture, you'll have the opportunity to grow your career while making a meaningful impact. Enjoy the benefits of working in a supportive environment with access to cutting-edge technology and the chance to build lasting relationships within the education sector.
