At a Glance
- Tasks: Build customer relationships and drive sales growth through phone, email, and virtual engagement.
- Company: Join Sonova, a global leader in innovative hearing care solutions.
- Benefits: Competitive salary, career development, wellness programs, and a supportive team culture.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a positive impact on people's lives while growing your sales career.
- Qualifications: Experience in Inside Sales or Customer Success with strong communication skills.
The predicted salary is between 56700 - 69300 $ per year.
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best. If you want the freedom to explore, opportunities to grow, and make positive change on people's lives through your work, this is the place for you. Join Sonova. Create sense.
Due to continued growth, we are seeking an enthusiastic and commercially minded Inside Sales Representative to join our growing Commercial Team based in our Sydney office. This is an exciting opportunity for a proactive sales professional who enjoys building customer relationships, identifying growth opportunities and delivering outstanding customer experiences. Working closely with our Territory Managers and wider commercial team, you will play a key role in driving sales growth, supporting customer success and expanding our presence across Australia.
At Sonova, we are passionate about improving the quality of life for people through innovative hearing care solutions. If you thrive in a fast-paced environment and enjoy connecting with customers to help them achieve better outcomes, we'd love to hear from you.
About the Role
As an Inside Sales Representative, you will be responsible for developing and growing relationships with customers across Australia through phone, email and virtual engagement. You will work as an extension of our field sales team, creating additional customer touchpoints, identifying new opportunities, executing sales campaigns and supporting customers throughout their journey. This role is ideal for someone who enjoys both relationship management and sales, with a strong focus on delivering results while providing exceptional customer service.
Key Responsibilities
- Drive sales growth across an assigned customer portfolio
- Proactively engage customers via phone, email and virtual meetings
- Identify opportunities to increase product adoption and customer spend
- Execute customer retention and reactivation campaigns
- Generate qualified opportunities for the field sales team
- Prepare quotations and commercial proposals
- Support new product launches and promotional campaigns
- Maintain accurate customer records within Salesforce CRM
- Work collaboratively with Sales, Customer Care, Marketing and Operations teams
- Provide customers with timely support and commercial solutions
About You
You are a motivated and customer-focused sales professional who enjoys building relationships and achieving results. Previous experience in Inside Sales, Internal Sales, Customer Success, Account Management or Telesales. A proven ability to achieve sales targets and KPIs. Strong communication and relationship-building skills. Confident phone-based selling and negotiation capability. Excellent organisational and time management skills. Experience using CRM systems, preferably Salesforce. A proactive and positive attitude with a strong desire to learn and grow.
Why Join Us?
Join a global leader in hearing healthcare technology. Be part of a growing and ambitious commercial team. Career development and progression opportunities. Collaborative and supportive team culture. Employee wellness and wellbeing programs. Competitive salary package plus incentive opportunity.
Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Inside Sales Representative employer: Sonova
Sonova Connect Hearing in Shellharbour offers a supportive and collaborative work environment where Audiologists and Audiometrists can thrive. With a commitment to clinical excellence, employees benefit from ongoing professional development opportunities and a strong focus on patient-centred care. The location provides a vibrant community atmosphere, making it an ideal place for those seeking meaningful and rewarding employment in the hearing care sector.
