At a Glance
- Tasks: Welcome clients and manage their experience while providing administrative support.
- Company: Join Connect Hearing, a leader in innovative hearing care solutions.
- Benefits: Competitive salary, bonuses, discounts, and professional development opportunities.
- Other info: Be part of a supportive team with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives through exceptional customer service.
- Qualifications: Experience in customer service or administration with great communication skills.
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Love interacting with people and providing 5-star customer service? Want to make a difference in people’s lives? Looking for a role with purpose and potential? We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Buddina, QLD.
You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided. This is a permanent full-time position, working Monday to Friday (9:00am to 5:00pm) with a consistent roster. We're looking for someone who is excited to grow with our business and build a long-term career with us.
Who are we? Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients' lives through better hearing. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.
What will you be doing?
- Welcoming our clients and managing their experience for optimal outcomes
- Scheduling and confirming appointments for our clients
- Providing administrative support to our Clinicians (Audiologists/Audiometrists)
- Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
- Managing the clinic phone line and shared email inbox
- Billing our clients correctly and taking a range of payments
- Learning and competently using a range of software and applications
What do you need to be successful in this role?
- Prior experience in face to face customer service and/or administration role
- A passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience, self-motivation and lots of energy
- Excellent organisational and time management skills
- Ability to work autonomously and effectively within a team
- Focus on results and the best possible outcomes for both our clinic and our clients
- An interest in learning about features and basic repair/maintenance of hearing aids
What's in it for you?
- Competitive remuneration package including base salary plus monthly performance bonuses
- Salary packaging options
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- Opportunity to grow and develop in your role and beyond
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
Sounds interesting? Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Client Care Representative – Buddina employer: Sonova Group
At Connect Hearing, we pride ourselves on being a leading provider of hearing health care services, dedicated to making a positive impact in our clients' lives through innovative solutions. Our Shellharbour clinic offers a supportive and dynamic work environment where you can thrive professionally, with access to cutting-edge technology and a strong focus on clinical excellence. Enjoy competitive benefits, ongoing professional development, and the opportunity to be part of a mission-driven team that values your contributions and fosters a culture of collaboration and growth.
