At a Glance
- Tasks: Deliver 5-star client care and manage clinic operations smoothly.
- Company: Join a leading hearing health clinic dedicated to making a difference.
- Benefits: Competitive pay, salary packaging, discounts, and ongoing training.
- Other info: Be part of a supportive team with growth opportunities.
- Why this job: Make a real impact in people's lives while building your career.
- Qualifications: Passion for client care and strong communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Love delivering genuine 5-star client care and keeping a clinic running smoothly? Looking for meaningful work where you can make a difference every day? We're looking for a friendly and organised Client Care Representative to join our Brisbane CBD clinic. As the welcoming face of the clinic, you’ll support clients throughout their hearing health journey while also providing essential administrative support to help keep the clinic organised and running smoothly.
This is a permanent full-time position, Monday to Friday, working either 8:30am–4:30pm or 9:00am - 5:00pm. Full training will be provided. It’s a great opportunity to join a supportive, growing team where you can build your skills and develop a long-term career with us.
Who are we? Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.
Your responsibilities will include:
- Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
- Greeting clients at the clinic and updating client records
- Answering clinic phone calls and emails
- Assisting with client and doctor enquiries
- Accurate billing of appointments
- Providing basic troubleshooting and servicing for hearing devices
- Other general office duties
What do you need to be successful in this role?
- A passion for delivering an amazing client experience
- Excellent verbal and written communication skills and lots of patience
- Ability to work effectively within a team environment
- Demonstrated judgement and advanced skills in the delivery of administrative services
- Resilience, self-motivation and lots of energy
- Willingness to cover sick leave and annual leave at our other clinics from time to time.
Why work with us?
- Competitive remuneration package
- Salary packaging options
- Paid parental leave
- Birthday leave
- Generous employee discounts on Sonova Products for yourself and your family
- Ongoing training and support to help you grow and excel in your career
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
If you feel that this opportunity is right for you, we would love to hear from you!
Client Care Specialist in Brisbane employer: Sonova Group
At Connect Hearing, we pride ourselves on being a leading provider of hearing health care services, dedicated to making a positive impact in our clients' lives through innovative solutions. Our Shellharbour clinic offers a supportive and dynamic work environment where you can thrive professionally, with access to cutting-edge technology and a strong focus on clinical excellence. Enjoy competitive benefits, ongoing professional development, and the opportunity to be part of a mission-driven team that values your contributions and fosters a culture of collaboration and growth.
