Clinic Administration Officer in Canberra

The Travel Doctor is a division of Sonic HealthPlus, backed by the world-leading Sonic Healthcare network. We help travellers get where they’re going safely, with expert pre-travel consultations, vaccinations and travel health advice. Sonic HealthPlus is committed to fostering a supportive, inclusive and collaborative workplace where our people thrive.

We are seeking a motivated and organised Clinic Administration Officer to join our Canberra clinic on a full-time fixed term contract - 6 months. This is a great opportunity for someone who enjoys a busy healthcare environment, delivering exceptional customer service and managing a variety of administrative responsibilities that support quality patient care and clinic operations.

Reporting directly to the Practice Manager, you’ll help ensure the smooth day-to-day running of the clinic by coordinating appointments, supporting administrative processes and providing a welcoming experience for patients and visitors. Working closely with our doctors, nurses and administration team, you will contribute to efficient, high-quality travel health services.

Key Duties & Responsibilities

• Providing professional and friendly reception support to patients and visitors.
• Managing appointment bookings, patient enquiries and general clinic correspondence.
• Booking and coordinating travel health consultations and vaccination appointments.
• Administering health questionnaires and ensuring accurate documentation is maintained.
• Managing records, reports and confidential medical information in accordance with privacy requirements.
• Completing data entry and maintaining accurate patient records.
• Processing payments and invoices, and supporting general administrative functions.
• Assisting the Practice Manager and wider clinic team with day-to-day operational requirements.
• Ensuring a positive patient experience through exceptional customer service and effective communication.
• Working collaboratively with healthcare professionals and administration colleagues to support efficient clinic operations.

About You

• You’re a confident and organised administrator who enjoys working with people and is committed to outstanding service in a healthcare environment.
• Strong administration skills with excellent attention to detail and accuracy.
• Excellent customer service and interpersonal skills, with the ability to communicate effectively with patients and team members.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• A proactive approach with strong organisational skills, and the ability to work independently and as part of a team.
• Commitment to maintaining confidentiality, professionalism and high standards of service.
• Good computer skills and confidence learning new systems and processes.
• Availability to commence promptly and work full-time for the duration of the contract.

Why Choose Sonic HealthPlus?

• Flare benefits platform: Exclusive discounts and gift cards for more than 9000 retailer locations across Australia.
• Novated leasing: Finance a vehicle of your choice with simplified management and potential tax savings.
• Fitness Passport: Discounted gym memberships at participating fitness centres across Australia.
• Employee Assistance Program (EAP): Free, confidential counselling for you and your immediate family.
• Career development: As part of the Sonic Healthcare network, you’ll have access to professional development and network-wide opportunities to build your skills.
• Supportive team culture: Work alongside experienced and passionate colleagues who support one another and celebrate success.
• Commitment to diversity: Sonic HealthPlus is an equal opportunity employer committed to an inclusive workplace.

Join The Travel Doctor. We employ over 1,000 professionals across the country, from a wide range of backgrounds. Regardless of where you work or what job you do, the one thing we all have in common is the want to do a great job, help out our clients, provide the best possible service and have some fun along the way.