L2 Support Engineer

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

The Impact You’ll Make in this Role:

• Provide technical support for all 3M HIS products for Revenue Cycle Management and Clinical Productivity Solutions.
• Collaborate with customers to understand their needs and ensure successful support and usage of our solutions.
• Collaborate with third party vendors to successfully support the integration of our products with other systems.
• Contribute to and support the business unit to achieve goals and objectives of the HIS Division’s Business plan.
• Participate with a team of professionals in providing a high level of cohesive technical service in the above areas.
• Participate in functional and user acceptance testing.
• Understand customer needs and ensure client success through impactful presentations/guides/onsite meetings.

Your Skills And Expertise:

• Experience communicating at C Suite level down to front line customers.
• Effective listening, problem solving and critical thinking skills.
• Ability to manage and resolve conflict with a problem solving mindset and a customer-oriented approach.
• System operations, including monitoring, reporting, and troubleshooting.
• Professional verbal and written communication skills in front of a large audience.
• Excellent analytical, organisational, interpersonal, and time management skills.
• Highly motivated and dedicated to the goals of the overall organisation.
• Capable of maintaining effective and professional customer relations in a fast-paced environment.
• Team player.
• Analytical aptitude and ability to interpret data for customer reporting and customer presentations.
• Ability to work independently within a team of professionals.
• Ability to interpret technical instructions and communicate same to clients of various technical skill levels.
• Ability to follow through on problems and issues, creating procedures and tools to prevent future problems.

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher AND at least two (2) years of technical support or technical implementation experience OR High School Diploma/GED or other qualification in IT related field AND three (3) years technical support or technical implementation experience.

Additional qualifications that could help you succeed even further in this role include:

• Master's degree in information technology or a related field from an accredited institution.
• Five (5) years of Technical Support experience or technical implementation in a private, public, government or military environment.
• Industry knowledge of health care and/or health information systems (HIS) or health information management (HIM).

Work location: Hybrid. Travel may include up to 20% domestic. Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Supporting Your Well-being:

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.