At a Glance
- Tasks: Help people with disabilities by responding to inquiries and providing support.
- Company: Join Serco, a diverse team making a real difference in the community.
- Benefits: 100% remote work, flexible benefits, and access to a rewards program.
- Other info: Comprehensive training and ongoing development to boost your confidence.
- Why this job: Make a meaningful impact while growing your skills in a supportive environment.
- Qualifications: Strong communication skills and a genuine desire to help others.
The predicted salary is between 47250 - 57750 $ per year.
Full-time Location: Melbourne VIC
Serco is a place where you can grow. Your impact makes a meaningful difference, and we’re committed to supporting your professional and personal goals. You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:
- 100% work from home or the potential to work from our Dandenong contact centre (VIC)
- Access to our extensive benefits including our rewards and discounts program
- A friendly and diverse team with inclusivity and care at the heart of everything we do
- Support from a dedicated team of trainers, coaches and team leaders, with comprehensive training and ongoing development to build your skills and confidence
- Access to Sonder, our 24/7 Employee Assistance Program, for you and your family.
Join our team representing a Federal Government agency that supports more than 600,000 Australians, including people living with disability. You’ll be part of an organisation delivering meaningful services in an environment that values challenge, opportunity and reward. We’re proud to foster an inclusive workplace where everyone, including individuals with disabilities, can thrive and contribute their unique skills.
As a Customer Contact Officer, you’ll make a real difference in the lives of people with disability by:
- Responding to inbound calls and email inquiries regarding support and services associated with our client’s public service
- Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service
- Summarising customers interactions in writing in our operating systems
If you’re passionate about delivering great customer service and keen to grow in a supportive environment, this could be the role for you!
You could be a great fit if you have:
- Clear written and verbal communication skills
- Empathy, resilience and a genuine desire to help others
- A willingness to learn how to navigate multiple screens and information systems
- Comfort working within structured procedures and guidelines
To be eligible, you must be an Australian citizen and be willing to:
- Complete pre-employment checks, including security and police clearance
- Provide evidence of a safe, private workspace at home (photo required)
- Complete a short skills assessment and attend an information session about working in a virtual contact centre
At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
We actively welcome and advocate for people with disabilities and are committed to providing a comfortable, accessible and supportive work environment for everyone. If you require any modifications or reasonable adjustments to complete this stage of the recruitment process, please contact us at CSRecruitment@serco-ap.com or call 1300 306 120. A member of our team will be in touch to assist you.
Impact a better future at Serco.
Customer Care Officer – Remote in Melbourne employer: Soldier On
Veolia is an exceptional employer, offering a collaborative work environment that champions ecological transformation and supports operational teams in delivering vital environmental solutions. With a strong commitment to employee wellbeing, the company provides a comprehensive benefits package, including flexible working arrangements, ongoing professional development, and clear career pathways, making it an ideal place for those looking to grow while making a meaningful impact in the field of sustainability.
