At a Glance
- Tasks: Provide top-notch technical support for solar inverters and energy storage systems.
- Company: Join SolaX Power, a leader in clean energy solutions.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Be part of a dynamic team dedicated to sustainability and innovation.
- Why this job: Make a real impact in the renewable energy transition while growing your career.
- Qualifications: Experience with solar technology and strong problem-solving skills required.
The predicted salary is between 72000 - 88000 $ per year.
Established in 2012, Sola X Power is committed to helping our customers transition to clean energy and reduce dependence on fossil fuels.
As a global leader in solar inverter and battery storage solutions, we have a strong presence in Europe, Asia, Africa, and Oceania.
With over 2,800 employees worldwide, we continue to expand and seek talented individuals to join our team.
We believe that at Sola X, an international organization, your career can grow to new heights.
- We are currently looking for a
- Technical Support Engineer based in
- Queensland, Australia to support our customers, installers, and partners across the
Australian markets .
- Job Overview
- As a
Technical Support Engineer , you will act as the primary technical contact for Sola X’s Australian customer base, providing advanced support for solar inverters and energy storage systems.
You will be responsible for remote diagnostics, installation support, issue resolution, and technical training.
Fluency in English is required, and knowledge of local industry standards is a strong advantage.
Key Responsibilities
- Customer Support
- Provide professional technical support to customers, installers, and partners via phone, email, and remote access tools.
- Troubleshoot and resolve hardware and software issues with solar inverters and battery systems.
- Guide users through fault diagnosis and resolution procedures.
- Review solar and battery system designs to ensure compatibility with Sola X products.
- Assist with remote commissioning and configuration of installed systems.
- Collaborate with internal engineering and R&D teams to resolve complex technical issues.
- Document and elevate recurring product issues to the appropriate departments.
- Training & Documentation
- Conduct technical training sessions for installers and distribution partners.
- Prepare and maintain technical documentation, user guides, and troubleshooting manuals.
- Product & Process Improvement
- Identify trends in technical issues and suggest improvements to products or support processes.
- Keep up to date with the latest industry developments and regulatory requirements in Australia and New Zealand.
Requirements
Essential Qualifications
- Fluent in
- English
(written and spoken).
- Technical experience with solar inverters ,
PV systems , and/or battery energy storage systems .
- Previous experience in technical support, field service, or technical engineering roles.
- Familiarity with solar monitoring platforms, remote diagnostic tools, and communication protocols.
- Preferred Qualifications
- Understanding of
- Australian/New Zealand electrical codes , solar standards , and grid connection rules
- Degree or technical qualification in
- Electrical Engineering ,
Renewable Energy , or a related field.
- Experience working with installers ,
EPCs , or distributors in Australia or New Zealand.
- Personal Attributes
- Strong problem-solving skills and a commitment to customer service.
- Ability to manage multiple tasks and work independently.
- Adaptable, self-motivated, and eager to grow within a global team.
What We Offer
- Competitive salary and employee benefits aligned with Australian market standards.
- Opportunities for training, professional development, and international collaboration.
- A supportive, inclusive, and forward-thinking work environment.
- A chance to contribute to the renewable energy transition in Australia and the Pacific region.
How to Apply
If you’re passionate about clean energy and want to make a difference in a fast-growing global company, we’d love to hear from you. Please submit your
CV and cover letter to
Join Sola X and help power a cleaner, more sustainable Australia!
#J-18808-Ljbffr
Technical Support Engineer employer: SolaX Power Australia
SolaX Power is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about renewable energy. Based in New South Wales, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while contributing to a sustainable future. Join a global team dedicated to making a meaningful impact in the solar industry, where your expertise will be valued and your contributions recognised.
