Office & Accounts Administrator (Customer Service and Internal Sales)
About Solatube Home
Solatube Home is a Premier Dealer of daylighting and ventilation solutions for Solatube Australia. We’re a family-owned Australian business with over 30 years of industry experience, a strong reputation for quality products and exceptional customer service. We have a close-knit team and value people who take ownership, use their initiative and genuinely care about doing a good job.
About the Role
We’re looking for a capable all-rounder to keep our office running smoothly. You’ll be the first point of contact for customers and builders, take care of our accounts and reporting, and support the sales team from the inside.
Your day might include answering a customer call, following up an enquiry, turning a quote into an order, raising an invoice, chasing a payment, pulling together a weekly report or scheduling an in-home consultation. If you enjoy variety and like getting involved wherever you’re needed, you’ll fit right in.
Your responsibilities will include:
Managing day-to-day office operations and administration
Providing friendly, professional customer service by phone, email and online enquiry
Supporting internal sales: following up leads and quotes, preparing quotations, converting enquiries into orders and booking in-home consultations
Processing orders and coordinating install scheduling
Preparing and processing invoices
Managing accounts receivable and accounts payable, including following up outstanding payments
Maintaining accurate customer, order and accounts records
Preparing regular sales, accounts and operational reports for management
Assisting management with general administration and business reporting
About You
You’re friendly, confident, organised and proactive. You might come from an office administration, accounts, customer service or sales support background, or have experience across several of these. What matters most is that you take responsibility, follow things through and enjoy helping people.
You’ll ideally have:
Excellent customer service skills and a friendly telephone manner
Confidence making sales follow-up and customer calls
Experience with invoicing, accounts payable/receivable and general accounts administration
Good knowledge of Microsoft Office, particularly Outlook, Word and Excel
Excellent attention to detail and accuracy
Strong organisational and time-management skills, with the ability to juggle multiple priorities
A proactive approach and the confidence to use your initiative
A reliable, positive, team-focused attitude
Experience with Xero and AroFlo would be an advantage but isn’t essential. We’re more interested in finding the right person with the right attitude, and we’ll train you in the rest.
What We Offer
Comprehensive training and onboarding
Genuine career development and progression opportunities
Supportive and friendly team environment
Free onsite parking
Established Australian family-owned business
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Office & Accounts Administrator (Customer Service and Internal Sales) in Sydney employer: Solatube Australia
Solatube Australia offers a supportive and inclusive work environment, with many long-term employees available to guide new team members. The company provides career growth opportunities and competitive compensation, including a fully maintained car package. Employees can expect a stable, full-time position with attractive incentive commissions based on productivity.
