At a Glance
- Tasks: Provide top-notch customer service and essential admin support in a dynamic office environment.
- Company: Join a family-owned Aussie business with a stellar reputation for quality and service.
- Benefits: Earn $33-$40 per hour, enjoy comprehensive training, and work in a supportive team.
- Other info: Opportunity for genuine career growth in a close-knit team with over 30 years of experience.
- Why this job: Be the friendly face of our company and help bring natural daylight into homes.
- Qualifications: Great communication skills, attention to detail, and a proactive attitude are key.
The predicted salary is between 40 - 40 $ per hour.
About Solatube Home
Solatube Home is a Premier Dealer for daylighting and ventilation solutions for Solatube Australia. We're a family-owned Australian business with a strong reputation for quality products and exceptional customer service. We have a close-knit team and value people who take ownership, use their initiative and genuinely care about doing a good job.
About the Role
Working closely with our team, you'll be an important point of contact for our customers and builders while also providing essential administrative support to the business. Your day may include answering customer calls, following up enquiries, processing an order, preparing an invoice, checking an account, updating records or helping organise something happening in the office. We're looking for someone who enjoys this variety and is happy to get involved wherever they're needed.
Your responsibilities will include:
- Providing friendly, professional and helpful customer service
- Responding to customers and builders phone calls, email and online enquiry
- Preparing quotations and processing orders
- Preparing and processing invoices
- Accounts receivable and accounts payable
- In home consultation and install scheduling
- Following up outstanding invoices and payments when required
- Maintaining accurate customer, order and accounts information
- Assisting with reports and general management administration
About You
We're looking for someone who is friendly, confident, organised and proactive. You may come from a customer service, administration, accounts or office support background — or you may have experience across several of these areas. What matters most is that you're someone who takes responsibility, follows things through and enjoys helping people.
You’ll ideally have:
- Excellent customer service skills and a friendly telephone manner
- Confidence answering and making customer follow-up calls
- Excellent attention to detail and accuracy
- Good organisational and time-management skills
- Good knowledge of Microsoft Office, particularly Outlook, Word and Excel
- Experience with invoicing and general accounts administration
- The ability to manage multiple tasks and priorities
- A proactive approach and the confidence to use your initiative
- Reliable with a strong work ethic
- A positive, team-focused attitude
- Xero and Aroflow would be an advantage but not a requirement
What We Offer
- $33 – $40 per hour, depending on experience
- Comprehensive training and onboarding
- Genuine career development and progression opportunities
- Supportive and friendly team environment
- Free onsite parking
- Established Australian family-owned business
- Over 30 years of industry experience
If this sounds like you...
If you're a people person who enjoys customer service, is comfortable on the phone, has an eye for detail and likes keeping things organised, we'd love to hear from you.
Office Administrator and Customer Service in Sydney employer: Solatube Australia Pty Ltd.
Solatube Home is an exceptional employer located in Minchinbury, Sydney, offering a supportive and friendly team environment where employees are valued for their initiative and dedication to quality service. With over 30 years of industry experience, the company provides comprehensive training, genuine career development opportunities, and the unique advantage of being a family-owned business that prioritises employee well-being and growth. Join us to be part of a close-knit team that is passionate about bringing natural daylight into homes while enjoying competitive pay and free onsite parking.
Contact Details:
Solatube Australia Pty Ltd. Recruitment Team
