At a Glance
- Tasks: Lead a customer service team to ensure top-notch support for solar energy solutions.
- Company: Join Solar Power Nation, a leading solar company committed to sustainability.
- Benefits: Enjoy competitive pay, career growth, and the chance to make a positive impact.
- Other info: Work in a dynamic environment with opportunities for professional development.
- Why this job: Be part of a mission-driven team promoting renewable energy and customer satisfaction.
- Qualifications: Strong customer service skills and experience in managing support teams are essential.
The predicted salary is between 63000 - 77000 $ per year.
Company Description
Solar Power Nation is one of the largest solar companies in Australia, with a strong presence across the country reflecting a high level of customer trust.
The company focuses on delivering clean, renewable energy solutions to residential and commercial customers.
Solar Power Nation’s vision is to promote non-polluting sources of energy by offering reliable solar power systems at competitive rates.
Team members contribute to a mission-driven environment that supports sustainability and long-term energy savings.
The organization values customer satisfaction, ethical practices, and continuous improvement in solar technology and service.
Role Description
The Customer Service Support Manager is a full-time, on-site role based in the Greater Melbourne And Sydney Area.
This role oversees daily customer support operations, ensuring timely and effective responses to inquiries, service requests, and technical issues related to solar installations and products.
The manager will lead and mentor a customer service team, set performance standards, and monitor metrics to maintain high levels of customer satisfaction.
Responsibilities include handling escalations, coordinating with technical and installation teams, optimizing support processes, and implementing best practices to improve service quality.
The role also involves reporting on customer feedback, identifying trends, and recommending solutions that enhance the overall customer experience.
Qualifications
- Candidates should possess strong Customer Service and Customer Support skills to manage inquiries, resolve issues, and maintain high service standards.
- Candidates should possess skills in Customer Satisfaction to monitor feedback, drive improvements, and build long-term customer relationships.
- Candidates should possess Technical Support capabilities to understand solar products, troubleshoot basic technical problems, and coordinate resolutions with technical teams.
- Candidates should possess Analytical Skills to interpret customer data, track performance metrics, and identify trends that inform process improvements.
- Experience leading customer-facing teams in energy, utilities, or related industries is highly beneficial.
- Strong communication, problem-solving, and conflict resolution abilities are required.
- Proficiency with CRM systems and standard office software is preferred.
- Relevant tertiary qualification in business, management, or a related field is advantageous.
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Customer Service Support Manager in Sydney employer: Solar Power Nation
Solar Power Nation is an exceptional employer, offering a dynamic work environment in the Greater Melbourne and Sydney Area where sustainability and customer satisfaction are at the forefront of our mission. We provide our employees with opportunities for professional growth, a supportive team culture, and the chance to make a meaningful impact in the renewable energy sector. Join us to be part of a company that values ethical practices and continuous improvement while contributing to a cleaner, greener future.
