At a Glance
- Tasks: Join our team to enhance IT service management and streamline operations using cutting-edge tools.
- Company: Dynamic tech company focused on innovation and collaboration.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Ideal for those seeking to advance their career in a supportive team atmosphere.
- Why this job: Make a real impact in a fast-paced environment while working with the latest technologies.
- Qualifications: 2+ years in ESM platforms, strong programming skills, and cloud experience required.
The predicted salary is between 90000 - 110000 $ per year.
Australian Citizens residing in Australia only respond. Must be able to obtain Negative Vetting Level 1.
- Criteria
- 1. Minimum of 2+ years of experience in ESM or IT service management platforms such as Jira Enterprise Service Management, BMC remedy or Service Now.
- 2. Strong programming skills in languages such as Python, Java and Groovy.
- 3. Experience with AWS or other cloud services.
- 4. Familiarly with CI/CD practices and tools such as Gitlab, Gitlab pipelines & Bitbucket.
- 5. Proficiency in ESM tools such as Service Now, BMC Helix, Jira Cloud, Cherwell, and other relevant products.
- 6. Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment.
Qualifications
- 1. ITIL Foundation or higher ITIL level qualifications (e. g., ITIL Managing Professional, ITIL Strategic Leader).
- 2. Advanced certifications in ESM tools, such as Service Now Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator.
- 3. Experience with additional ESM tools and platforms, such as Ivanti, Freshservice, or Zendesk.
- 4. Knowledge of infrastructure-as-code tools (Terraform, Cloud Formation). Previous experience in a similar role within a large enterprise environment.
- Required
Skills: IT Service Management CI/CD Zendesk Pipelines Service Now ITIL Bitbucket Gitlab AWS Dev Ops Communication Skills Programming JIRA Java Python Communication Management
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