At a Glance
- Tasks: Lead a dynamic team to manage and enhance a critical enterprise CRM platform.
- Company: Join the NDIA's Technology Services Division, driving innovation in disability services.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Opportunity for career growth in a fast-paced, collaborative environment.
- Why this job: Make a real impact on the National Disability Insurance Scheme with cutting-edge technology.
- Qualifications: Experience in Salesforce, technical leadership, and strong stakeholder engagement skills.
The predicted salary is between 49500 - 60500 $ per year.
EL1 Senior Platform Infrastructure Manager
Australian Citizens residing in Australia with Baseline Clearance only respond.
- Job details
- Role: EL1 Platform Operations Lead
The NDIA, Technology Services Division is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.
We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component.
The Scheme Payments & Platform Branch part of the Technology Services Division seeks an experienced and energetic Platform Support Lead to join our dynamic fast-paced team.
- Key duties and responsibilities
- Lead and manage a team of Senior Platform Engineers responsible for enabling a highly complex and business critical enterprise CRM platform.
- Streamline and improve the efficiency and effectiveness of the enablement model
- Management of staff, including work allocation, mentoring, training and upskilling.
- Process development, documentation and implementation for of all enablement activities to ensure consistent, efficient, and effective delivery for all stakeholders.
- Respond to major incidents and represent the directorate internally and with external vendors
- Engage with external vendors and internal ICT Teams to progress platform enablement activities and access ICT services as required.
- Execute coordination of testing activities, signoffs from various stakeholders and Change Advisory Board (CAB) representation for enablement releases.
- Coordinate with other sections of the branch including release management, testing, architecture, platform and digital delivery to manage critical paths and multiple stakeholders and parallel release trains.
- Promote a positive team culture that encourages collaboration, knowledge sharing and respect between members and enables individuals to feel, empowered, supported and trusted in their roles.
- Provide clear operational leadership and accountability for the Salesforce platform.
- Standardise and mature the enablement model through improved processes, documentation, and training.
- Enable proactive management of platform risks, dependencies, and release cycles.
- platform stability and reduced platform stability and reliance, impacting key customer-facing services.
- Improve release management and change governance, accelerating delivery of platform enablement improvements.
- Improve staff engagement and productivity
- Reduce reputational risk if platform outages or service interruptions impact customer or stakeholder confidence
- Reduce risk to enterprise-wide critical functions and projects
- Increase security of the Salesforce platform by championing a pro‐active approach to security patching, pen testing and security maturity assessments
- Leading and co‐ordinating the relationship with Cyber Ops and Cyber GRC to strengthen our overall security posture
- Deep Salesforce platform expertise (Service Cloud, Experience Cloud, Integrations
- Technical leadership experience in managing senior support engineers.
- Strong vendor management and stakeholder engagement skills across ICT and business divisions.
- Proven capability in major incident response, change governance, and release coordination
- Strong grasp of the Salesforce SDLC including Dev Ops, CICD and platform enablement
EL1 Senior Platform Infrastructure Manager in Sydney employer: Softtest pays pty ltd
The National Disability Insurance Agency (NDIA) is an exceptional employer, offering a dynamic work environment where innovation meets purpose. As part of the Digital team, you'll contribute to meaningful projects that enhance the National Disability Insurance Scheme, while enjoying a culture that prioritises employee growth and collaboration. With access to cutting-edge technology and a commitment to professional development, this role in Canberra provides a unique opportunity to make a real difference in the lives of Australians with disabilities.
