Sofitel on the Sunshine Coast is seeking a Senior Customer Service Officer to lead escalation handling, coach team members, and drive process improvements. You will manage complex inquiries, mentor staff, and help deliver exceptional service standards across all channels.
The role requires strong communication, problem-solving skills and experience with CRM systems. Join a supportive, high-performing team in a modern office on the Sunshine Coast.
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Senior Customer Service Lead — Escalations & Coaching employer: SOFITEL
Sofitel Sydney Wentworth is an exceptional employer that prioritises employee growth and development within a vibrant luxury hotel environment. With a strong focus on delivering outstanding guest experiences, the company fosters a collaborative work culture where team members are encouraged to innovate and excel. Located in the heart of Sydney, employees benefit from a dynamic atmosphere, competitive remuneration, and unique opportunities to advance their careers in the hospitality industry.
