Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we'd love to meet you.
In this role, you will be responsible for after-sales technical support for inverters and battery energy storage systems (ESS), including but not limited to:
- 1. Provide installation guidance, commissioning support and maintenance training for inverters and battery systems to installers and customers;
- 2. Handle technical support via phone and email, ensuring timely and professional responses;
- 3. Perform remote and on-site troubleshooting, including inverter and battery replacement, defect analysis, and field service when required;
- 4. Diagnose and resolve issues related to battery systems, BMS, communication and system integration;
- 5. Collect, document and analyse after-sales cases clearly, and report to the team leader on a regular basis;
- 6. Work closely with sales, project and service teams to support installers and ensure smooth project delivery;
Requirements
- 1. Bachelor's degree or above in Electrical Engineering, Electronics or a related major;
- 2. Minimum 1 year experience in technical service, commissioning or after-sales support within the solar or energy storage industry;
- 3. Hands-on experience with battery systems, BMS, PCS, EMS and communication protocols (CAN / RS485) is a strong advantage;
- 4. Strong customer-service mindset with excellent problem-solving skills;
- 5. Fluent in English, with the ability to communicate technical information clearly both verbally and in writing;
Who We Are:
Shenzhen SOFARSOLAR Co., LTD. , founded in 2013, is a high-tech enterprise integrating R&D, manufacturing, sales and marketing. The core products cover a wide range of inverters including grid-tied inverters (1kW-255KW), hybrid inverters (3-20KW), and multiple green power storage solutions. We own three R&D centers respectively located in Shanghai, Shenzhen, and Wuhan and two major manufacturing bases. Our PV&storage products are sold in more than 80 regions worldwide.
Rewards:
- The TOP 5 string inverter for the Chinese enterprise brand
- Chinese Distributed Photovoltaic Outstanding Contribution Enterprise
- The world's leading energy storage system solutions provider
- The \"TOP Brand PV Inverter\" issued by EUPD in multiple countries
Create clean energy and lead a green life. Welcome to join us!
