At a Glance
- Tasks: Lead and support a team of Field Service Technicians across the Northern Territory.
- Company: Join a dynamic company focused on customer excellence and operational efficiency.
- Benefits: Competitive pay, growth opportunities, and essential tools for your role.
- Other info: Enjoy a supportive work environment with a focus on safety and quality.
- Why this job: Make a real impact in a high-stakes role while developing your leadership skills.
- Qualifications: Experience in field service management and strong communication skills required.
The predicted salary is between 62100 - 75900 $ per year.
Key Responsibilities
- Team Leadership & Development
- Lead, coach, and support a team of Field Service Technicians across the Northern territory.
- Conduct performance evaluations, coaching sessions, and skill development plans.
- Ensure optimal workforce planning, route optimization, and daily scheduling.
- Preventive and curative maintenance of products
- Operational Management
- Guarantee efficient execution of on‑site interventions, maintenance, repairs, and installations.
- Monitor operational KPIs (response time, first‑time fix rate, productivity, customer satisfaction).
- Implement continuous improvement initiatives across the region.
- Ensure correct use of service tools, systems, and reporting methods.
- Customer Excellence
- Handle escalated cases and provide second‑level support when needed.
- Promote a customer‑first mindset and ensure all interventions meet quality standards.
- Build strong relationships with key regional partners, clients, and stakeholders.
- Cross‑Functional Collaboration
- Work closely with logistics, planning, quality, technical support, and other regional teams.
- Provide structured feedback to central teams to improve tools, processes, and products.
- Deliver accurate reporting and insights to the National After Sales Manager.
- Compliance, Quality & Safety
- Ensure technicians follow safety procedures, company policies, and industry standards.
- Guarantee accuracy in administrative tasks, documentation, and service reporting.
- Promote a culture of safety and quality within the field service organization.
- Profile & Competencies
- Proven experience in field service execution and management, team leadership, or technical coordination.
- Strong understanding of service operations, on‑site interventions, and customer support.
- Ability to interpret and manage KPIs and leverage data for performance improvement.
- Customer‑oriented mindset with strong problem‑solving abilities.
- Strong communicator, both with technicians and central departments.
- Autonomous, proactive, and able to make decisions with impact.
- Proficiency in
- Dutch and French
(English is an asset).
What We Offer
- A high‑impact role managing a key strategic region.
- Opportunities for growth and leadership development within the organization.
- A dynamic and supportive work environment.
- Competitive compensation package including benefits and tools for the role (car, laptop, etc. depending on company policy).
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Field Service Team Leader F/M/X employer: Socomec Sas
As a Field Service Team Leader, you will thrive in a dynamic and supportive work environment that prioritises employee growth and leadership development. With a focus on customer excellence and operational efficiency, our company offers a competitive compensation package and the tools necessary for success, all while fostering a culture of safety and quality across the Northern Territory.
We think you need these skills to ace Field Service Team Leader F/M/X
Team Leadership
Coaching
Performance Evaluation
Workforce Planning
Route Optimization
Preventive Maintenance
Operational Management
