Socket is hiring a Technical Support Engineer to own APAC support from Australia, resolving issues for developers and security teams across Zendesk, Slack, and Discord. You will guide customers through the product, create runbooks, and contribute to the product roadmap by flagging patterns.
The role requires solving complex tickets, building documentation, and collaborating with Engineering for escalations, with a remote-first, Australia-based setup.
APAC Technical Support Engineer: Open Source & DevSecOps in Brisbane employer: Socket
Socket is an exceptional employer that values innovation and collaboration, providing a dynamic work culture where your contributions directly impact our developers and security teams across the APAC region. With a strong focus on employee growth, we offer ongoing training and development opportunities, ensuring you thrive in your role while enjoying the flexibility of remote work in Australia. Join us to be part of a supportive team that encourages creativity and problem-solving in a fast-paced environment.
