Socket is hiring a Technical Support Engineer based in Australia to own APAC inbound tickets, guide customers through Socket products, and help scale support with runbooks and macros. You'll troubleshoot issues across GitHub App, API, and CI/CD checks, escalate with complete context, and contribute to knowledge resources.
You will work 8am–5pm in Australia time, with overlap to global time zones and weekend on-call rotation.
APAC Technical Support Engineer — Dev & Security in Adelaide employer: Socket
Socket is an exceptional employer that values innovation and collaboration, providing a dynamic work culture where your contributions directly impact our developers and security teams across the APAC region. With a strong focus on employee growth, we offer ongoing training and development opportunities, ensuring you thrive in your role while enjoying the flexibility of remote work in Australia. Join us to be part of a supportive team that encourages creativity and problem-solving in a fast-paced environment.
