Quality And Compliance Coordinator in Lismore

Job Category: Community Services & Development,Legal & Compliance

Social Futures is a leading community service organisation and registered community housing provider with 50 years’ experience creating positive social change. We work with communities, organisations and government to build inclusive communities where everyone is valued and supported.

We are seeking a Quality & Compliance Coordinator on a Full Time, permanent basis in our Lismore officeto help make a positive social change, together.

The Quality and Compliance Coordinator works across the organisation to drive a consistent approach to quality, compliance, accreditation, policy and processes across the organisation, that ensures high-quality service provision and improves organisational efficiency and outcomes.

• Meaningful work that makes a difference
• Supportive and collaborative team culture
• Professional development and career growth opportunities
• Competitive salary, salary packaging and wellness benefits

Job Description

What you'll be doing

• Support quality assurance, contract management and accreditation processes to ensure services meet contractual, regulatory and organisational requirements.
• Coordinate and contribute to internal and external audits, operational reviews and investigations, identifying opportunities for continuous improvement.
• Review and analyse incidents, risks, complaints and service documentation to identify trends, support effective risk management and strengthen service quality.
• Contribute to the ongoing development and effectiveness of the Quality Management System (QMS), including analysing data, monitoring outcomes and identifying areas for improvement.
• Work collaboratively across teams to strengthen quality, compliance and risk management practices, providing support and guidance where needed.
• Review sensitive and complex case notes, service summaries and client files involving issues such as youth, mental health, alcohol and other drugs, domestic and family violence, trauma and child safety, bringing sound judgement, professionalism and emotional resilience to this work.

Desired Skills and Experience

What we're looking for

• Previous experience in a Quality and Compliance role within a community services or human services setting.
• Attention to detail and accuracy.
• Strong understanding of quality assurance, accreditation, auditing, risk management and incident management processes.
• Experience contributing to operational reviews, investigations, complaints management and continuous improvement initiatives.
• Confidence using quality management systems (QMS) and analysing data to identify trends, risks and opportunities for improvement.
• Sound judgement, maturity and emotional resilience when reviewing sensitive and complex case material, including matters involving mental health, trauma, child safety and domestic and family violence.
• A collaborative and adaptable approach, with the ability to work across teams and respond to changing organisational priorities.

Social Futures is committed to building an inclusive workplace where everyone feels valued, respected, and supported to thrive. We actively encourage applications from key communities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTIQSB+ people, and those with lived experience and expertise. We are committed to providing an accessible recruitment process and encourage candidates to request reasonable adjustments if needed.

For more information about Social Futures please visit our website https://socialfutures.org.au/work-with-us/

For further information about the role, or to request adjustments to the recruitment process please contact Kathy Klem on 0400 967 587

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