At a Glance
- Tasks: Manage daily motel operations, ensuring exceptional guest experiences and high service standards.
- Company: Join a growing Australian-owned hospitality business in regional NSW.
- Benefits: Competitive salary of $80,000 plus superannuation and full-time hours.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Lead a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Strong leadership skills and experience in customer service required.
The predicted salary is between 49500 - 60500 $ per year.
Job Type: Permanent position | Full time position
Salary: $80,000 plus Superannuation
Category: Full Time (38 hours/week)
Employer: Regional Supporting Group Pty Ltd
Location: Moree, NSW 2400
About Company: Regional Supporting Group Pty Ltd is an Australian-owned hospitality business operating accommodation facilities across regional New South Wales. We are committed to providing quality accommodation and exceptional customer service to travellers, contractors, and tourists.
Main Duties & Responsibilities:
- Managing the daily operations of the motel, ensuring the smooth and efficient delivery of accommodation and guest services.
- Directing and supervising reception, reservations, housekeeping, room service, and front office operations.
- Monitoring room occupancy, managing bookings, and implementing strategies to maximise occupancy and revenue.
- Supervising motel staff to ensure high standards of performance and customer service.
- Planning staff rosters, allocating duties, and monitoring employee attendance and productivity.
- Ensuring all guest rooms, public areas, and facilities are maintained to a high standard of cleanliness, presentation, and functionality.
- Coordinating housekeeping, maintenance, gardening, and property upkeep to ensure a safe and welcoming environment for guests.
- Handling guest enquiries, complaints, and special requests promptly and professionally to maintain high levels of customer satisfaction.
- Assessing customer feedback and implementing improvements to enhance guest experience and service quality.
- Overseeing purchasing, inventory control, and procurement of accommodation supplies, food, beverages, cleaning products, and operational equipment.
- Monitoring financial performance, overseeing accounting and banking activities.
- Ensuring compliance with occupational health and safety (WHS) policies, emergency procedures, and workplace safety regulations.
- Developing and implementing operational policies, safety procedures, and service standards to improve efficiency and maintain security of premises.
- Preparing operational reports, maintaining business records, and analysing occupancy, revenue, and performance indicators for management review.
- Promoting the motel through marketing initiatives, online booking platforms, and customer relationship management to increase occupancy and repeat business.
- Liaising with suppliers, contractors, travel agencies, corporate clients, and tourism organisations to support business operations and service delivery.
- Providing guests with local tourism information and arranging transportation, tours, and other travel-related services to enhance their stay.
- Ensuring the security of guests, staff, property, and motel assets by supervising security procedures and responding appropriately to emergencies and operational issues.
Key Skills:
- Strong leadership and team management skills.
- Excellent customer service and conflict resolution abilities to ensure high guest satisfaction.
- Proficient in using property management systems (PMS), booking platforms, and reservation software.
- Solid financial management skills with the ability to handle budgeting, operating costs, and vendor relations.
- Exceptional communication skills to coordinate effectively with guests, staff, and property owners.
MOTEL MANAGER in Morée employer: Sociable Tech
Fazcon Pty Ltd is an excellent employer for Developer Programmers, offering a hybrid work arrangement that prioritises flexibility and work-life balance. With a supportive team culture and genuine mentorship opportunities, employees can thrive while working on innovative data-driven solutions across the full BI development lifecycle. As a growing tech company, Fazcon provides ample opportunities for skill enhancement and career progression in a dynamic environment focused on quality engineering and user-friendly digital products.
