At a Glance
- Tasks: Provide tech support for hardware, software, and network issues while helping customers solve their ICT problems.
- Company: Join Tech Appliances Direct, a leading tech services company in Sydney.
- Benefits: Enjoy a competitive salary of $80,000 plus superannuation and ongoing training opportunities.
- Other info: Be part of a supportive team in a stable work environment with great career growth.
- Why this job: Make a real difference by helping customers with their tech challenges every day.
- Qualifications: Diploma in IT or 3 years of relevant experience; strong troubleshooting skills required.
The predicted salary is between 80000 - 80000 $ per year.
Avisa ICT Customer Support Officer
Location: Yagoona, Sydney NSW
Employment Type: Full-time, Permanent
Hours: 38 hours per week
Salary: $80,000 per annum + superannuation
About the Position
The successful applicant will be responsible for providing technical assistance and support to customers experiencing computer hardware, software, operating system and network-related issues. The role involves investigating and diagnosing ICT problems, implementing technical solutions, maintaining computer systems and ensuring customers receive efficient and professional technical support.
Benefits
- Permanent full-time employment.
- Competitive annual salary of $80,000 plus superannuation.
- Stable employment within an established technical services business.
- Opportunity to work with a variety of computer systems, software and ICT equipment.
- Supportive and professional working environment.
- Opportunities for ongoing technical training and professional development.
Task & Responsibilities
- Investigating, diagnosing and resolving computer hardware, software and operating system faults.
- Providing technical assistance to customers experiencing computer, software and network connectivity issues.
- Installing, configuring, testing and maintaining desktop computers, laptops, operating systems and software applications.
- Identifying and troubleshooting problems affecting computer systems, peripheral devices and associated ICT equipment.
- Diagnosing network connectivity problems, including wireless networks, routers and internet connections.
- Assisting customers with software installations, system configurations, upgrades and technical troubleshooting.
- Performing system updates, security checks, data backups and routine computer maintenance.
- Using diagnostic software and technical tools to identify ICT faults and implement appropriate solutions.
- Responding to customer technical enquiries and providing advice on computer systems, software and ICT equipment.
- Maintaining accurate records of technical faults, troubleshooting procedures, repairs and completed service requests.
- Testing repaired or configured computer systems to ensure satisfactory performance and functionality.
- Escalating complex technical problems where necessary and assisting with the implementation of effective solutions.
Qualification & Experience
To be considered for this position, applicants should possess:
- An AQF Diploma or higher qualification in Information Technology, Information Systems, Computer Science or a closely related discipline, or at least three years of relevant experience in lieu of formal qualifications.
- Demonstrated experience in computer hardware and software troubleshooting.
- Experience installing, configuring and maintaining computer systems and software applications.
- Knowledge of Windows operating systems, computer hardware and peripheral equipment.
- Understanding of computer networking, wireless connectivity and basic network troubleshooting.
- Ability to diagnose technical faults and implement effective solutions.
- Strong customer service, communication and problem-solving skills.
- Ability to work independently and maintain accurate technical documentation.
About Company
Tech Appliances Direct Pty Ltd is an established Sydney-based technical services business specialising in computer and laptop repairs, IT support, electronic equipment servicing and technical diagnostics. Operating from our workshop in Yagoona, we provide technical solutions to residential and commercial customers, including computer hardware repairs, software troubleshooting, system maintenance and technical support.
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