At a Glance
- Tasks: Provide advanced technical support and perform root-cause analysis for ICT systems.
- Company: Join a leading Australian tech company focused on customer outcomes.
- Benefits: Enjoy professional development, collaborative culture, and opportunities for growth.
- Other info: Dynamic team environment with a focus on continuous improvement.
- Why this job: Make a real difference in customer experiences while enhancing your tech skills.
- Qualifications: Experience in technical support and strong problem-solving abilities.
The predicted salary is between 63000 - 77000 $ per year.
Engagis is hiring a Level 2 Technical Support Analyst in Melbourne to provide advanced technical support for ICT systems and integrated digital solutions.
You will act as escalation point, perform root-cause analysis, monitor SLA performance, and coordinate onsite or remote support with field technicians as needed.
The role emphasizes continuous improvement in support operations, collaboration within a team, and opportunities for professional development in an Australian tech company.
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Level 2 Tech Support Analyst in Melbourne employer: Sociable Tech Pty Ltd
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