Cafe or Restaurant Manager in Ballarat

Job Type: Permanent position | Full time position

Job Description

Haikmoller Restuarants Pty Ltd TA GYG Sebastopol DT POSITION DESCRIPTION Position Title : Cafe or Restaurant Manager Employer : Haikmoller Restaurants Pty Ltd t/as Guzman y Gomez Location : Sebastopol, Victoria-3356 Employment Type : Full-Time Salary: $80,000 + Superannuation

POSITION SUMMARY

The Cafe or Restaurant Manager is responsible for overseeing the day-to-day operations of the Guzman y Gomez restaurant, ensuring exceptional guest experiences, maintaining high food quality standards, driving business performance, and leading a high-performing team. The role requires strong leadership, operational management, customer service excellence, and a commitment to upholding GYG's values of quality, freshness, teamwork, and guest satisfaction.

BENEFITS OF WORKING WITH GUZMAN Y GOMEZ

• Opportunity to work with one of Australia's leading and fastest-growing restaurant brands.
• Career development and progression opportunities within a growing national and international business.
• Comprehensive leadership and operational training programs.
• Supportive and energetic team culture focused on collaboration and success.
• Exposure to industry-leading restaurant systems and operational practices.
• Employee recognition and performance reward programs.
• Staff discounts on meals and beverages.
• Dynamic workplace that values fresh food, quality, innovation and exceptional guest experiences.
• Opportunity to contribute to a company committed to delivering fresh, high quality food and outstanding customer service.

KEY RESPONSIBILITIES

• Oversee the daily operations of the restaurant, ensuring efficient service delivery, achievement of sales targets, and compliance with Guzman y Gomez operational standards and procedures.
• Lead, motivate and manage restaurant team members to deliver exceptional customer experiences while maintaining a positive, productive and high performing workplace culture.
• Collaborate with kitchen leadership to review menu offerings, evaluate customer preferences, and support the implementation of new menu items, promotional products and seasonal campaigns.
• Develop and implement operational strategies to improve restaurant performance, increase profitability, maximize labor productivity and enhance overall guest satisfaction.
• Plan and coordinate catering orders, local store marketing initiatives, promotional events and community engagement activities to drive customer growth and brand awareness.
• Monitor restaurant sales performance, analyse key business metrics and prepare operational reports to identify opportunities for continuous improvement.
• Manage purchasing activities, including food ingredients, beverages, packaging materials and restaurant supplies, ensuring stock availability while controlling costs and minimizing wastage.
• Maintain accurate records of inventory levels, stock movements, sales transactions, labor costs and financial performance in accordance with company requirements.
• Develop, manage and monitor budgets, ensuring expenditure remains within approved targets while maintaining operational efficiency and service quality.
• Ensure the restaurant consistently complies with food safety legislation, workplace health and safety requirements, company policies and all relevant regulatory obligations.
• Conduct regular inspections of dining, kitchen and storage areas to ensure cleanliness, hygiene, maintenance standards and overall presentation meet company expectations.
• Recruit, onboard, train and develop team members, providing ongoing coaching, performance feedback and professional development opportunities.
• Prepare and manage staff rosters based on forecasted sales, operational requirements and labor budgets to optimize workforce productivity.
• Address employee performance matters, resolve workplace issues and support the implementation of performance improvement initiatives where required.
• Engage directly with customers to obtain feedback on food quality and service standards, proactively resolving concerns to maintain high levels of customer satisfaction.
• Oversee cash handling procedures, end-of-day reconciliations and financial controls to ensure accuracy, accountability and compliance with company policies.
• Coordinate restaurant opening and closing procedures and ensure operational readiness during all trading periods.
• Liaise with suppliers and service providers to maintain product quality, negotiate supply requirements and ensure timely delivery of goods and services.
• Monitor compliance with franchise standards, brand requirements and operational audits, implementing corrective actions where necessary.
• Support front-of-house operations during peak service periods, assisting with customer inquiries, reservations, order management and service coordination to ensure a seamless dining experience.

Qualification & experience

SKILLS AND EXPERIENCE Diploma or higher qualification in Hospitality Management, Business Management or a related field. Minimum one year of relevant management experience in a café, restaurant, quick-service restaurant or hospitality environment.

Strong leadership, communication and interpersonal skills. Excellent customer service and problem-solving abilities. Experience in budgeting, stock control and financial management.

Sound knowledge of food safety and workplace health and safety requirements. Ability to work effectively in a fast-paced environment and manage multiple priorities.

About Company

About the Company Guzman y Gomez (GYG) is a leading Australian quick service restaurant brand specializing in fres

#J-18808-Ljbffr