At a Glance
- Tasks: Lead and coordinate accommodation operations, ensuring top-notch guest experiences.
- Company: Zurwin PTY LTD, a luxury accommodation provider in Brisbane.
- Benefits: Competitive salary, professional growth opportunities, and a chance to shape guest services.
- Other info: Dynamic role with opportunities for creativity and leadership in a luxury setting.
- Why this job: Join a growing team and make a real impact on guest satisfaction and service standards.
- Qualifications: Experience in hospitality management and strong organisational skills required.
The predicted salary is between 42250 - 51638 $ per year.
Reporting to the Director, the Accommodation and Hospitality Manager will be responsible for coordinating accommodation operations, managing guest services, setting service standards, overseeing housekeeping and maintenance, and supervising staff and contractors. The role will also contribute to the development of new accommodation services and the planned growth of the business.
Benefits
- Opportunity to contribute to the development of new accommodation services and guest experiences.
- Opportunities for professional growth within the accommodation and hospitality industry.
Tasks & Responsibilities
- Plan, organise, direct and coordinate the day-to-day accommodation operations across the property portfolio, ensuring consistent standards of cleanliness, presentation, comfort and service.
- Organise and supervise housekeeping, cleaning, laundry and property presentation, ensuring properties are ready within required turnaround times.
- Conduct regular quality assurance inspections, document findings, arrange corrective action and verify that issues have been resolved.
- Monitor and control operating costs, including housekeeping, linen, consumables and maintenance, working within approved budgets and identifying savings while maintaining service standards.
- Manage stock levels and purchasing of linen, cleaning supplies, guest amenities and property essentials, maintaining inventory records and ensuring timely replenishment.
- Arrange and monitor property maintenance and repairs, prioritise issues and coordinate cleaners, tradespeople and other suppliers.
- Recruit, train, roster and supervise operational staff and contractors, allocate duties and monitor performance against established standards.
- Develop, implement and maintain operating procedures, cleaning checklists and inspection standards to support consistent service delivery as the portfolio grows.
- Prepare regular reports for the Directors covering operating expenditure, stock levels, housekeeping performance, inspection results, maintenance issues and recommended improvements.
- Review guest feedback relating to cleanliness, presentation and maintenance, working with the guest communications team to resolve recurring issues.
- Ensure operational activities comply with applicable legislation, local council requirements, work health and safety, fire safety and hygiene obligations.
Qualification & Experience
- Relevant qualification at AQF Diploma level or higher in Hospitality Management, Business, Management or a related field is preferred.
- Demonstrated experience managing or supervising accommodation operations, housekeeping teams or similar hospitality services.
- Strong knowledge of housekeeping, laundry, property presentation and maintenance coordination across multiple properties.
- Experience conducting quality assurance inspections, identifying issues and implementing corrective action to maintain consistent standards.
- Sound budgeting and cost control skills, including monitoring expenditure, reviewing supplier charges and identifying operational savings.
- Experience managing stock levels, inventory records, purchasing and replenishment of linen, cleaning supplies, guest amenities and property essentials.
- Ability to prepare accurate operational reports covering expenditure, stock usage, inspection results, team performance and maintenance.
- Strong organisational skills, with the ability to coordinate property turnovers, prioritise maintenance and manage competing deadlines.
- Ability to recruit, train, roster and supervise staff and contractors, allocate duties and monitor performance.
- Confident using operational software, spreadsheets and digital checklists to manage schedules, maintain records and report on performance.
- Strong communication, supplier negotiation and problem-solving skills, with the ability to work effectively with Directors, team members and service providers.
- Sound understanding of work health and safety, safe chemical handling, hygiene and relevant accommodation operating requirements.
- Ability to work independently, exercise sound judgement and take a hands-on approach to maintaining standards across a growing property portfolio.
About Company
ZURWIN PTY LTD, trading as Zurwin Luxury Stays, is a Brisbane-based accommodation business providing high-quality luxury short-stay accommodation to leisure, family and corporate guests. The business manages guest reservations, check-in and check-out, housekeeping, linen, property presentation and maintenance. It focuses on delivering a premium, personalised guest experience with consistent standards of cleanliness, comfort and service. As part of its ongoing growth, ZURWIN PTY LTD plans to expand its accommodation offering and the range of guest services it provides.
Work Type: Full time
Salary: $80000-90000
Job Publish: 20-10-2026
Job Expire: 19-11-2026
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