Business Development Manager VIC/TAS in Melbourne

Snooze is looking for a talented Business Development Manager who will be responsible for a region of franchised and company owned stores in Victoria and Tasmania. This is a rare opportunity !

The role

The successful candidate will be accountable for increasing sales and market share, store profitability and improving all retail KPIs, as identified by management. You will continually improve and maximise store performance.

The delivery ofanexceptional customerexperience is important at Snooze, as isensuring compliance in all areas of operational activity, managingfranchise partner and Store Managermotivation, sales performance, training , accountability of corporate store performance, profitability performance and development, and ensuring the health and safety of all staff and customers.

About Snooze

As one of Australia's leading bedding and furniture retailers for over 50 years , Snooze is passionate about helping Australians create beautiful bedrooms and better sleep experiences.

Perks of the job

• Be part of a highly supportive, experienced and collaborative retail operations team
• Partake in ongoing training and development
• Manage an iconic brand with quality products and exceptional service
• Enjoy employee discounts across all our brands
• Work with autonomy

Day to day responsibilities

Store Performance

• Gross profit
• Average sale
• Strike rate
• Profiling
• Items per sale
• Core and authorised products
• Any other agreed standard

Analyse store results in comparison to like stores and available benchmarks, provide specific guidance and advice on areas of opportunity for improvement

Implement and monitor specific, measurable action plans with franchise partners to take advantage of these opportunities and achieve these improvements

Maintain a “watch list” of stores requiring support

Understand a store breakeven and manage actions to ensure goals are achieved

Work with the franchise partner or Store Manager to provide specific advice on areas for improvement and implement specific, measurable plans to achieve these improvements

Work with the company Store Manager and provide specific advice on areas for improvement and implement specific, measurable plans to achieve these improvements

Coordinate resources as required to support these stores and lift their performance.

Provide weekly updates to the Senior Business Development Manager & COO

Monitor stores’ financial performance to ensure it performs within budget and maintains control of its financial position.

Conduct annual reviews with franchise partners to drive the development of a sound strategic plan for each individual store profitability and execution of the Snooze model. Use best practice benchmarks to compare store’s performance and show opportunities for growth

Leadership

Provide strong, supportive leadership so that franchise partners are clear on the company’s direction and the expectations of their performance

Actively promote the following of the Snooze business model standards, policies and procedures. Proactively seek assistance from other members of Snooze Management where necessary

Ensure franchise partners receive a consistent and professional message

Customer Service

Ensure the sales process is implemented, and all store staff demonstrate adherence to the Snooze customer experience

Ensure all stores are achieving the required customer experience standards

Investigate, analyse and resolve customer complaints that progress beyond the local store’s jurisdiction

Ensure customer service & delivery standards are being met across all stores

Store Operations

Maintain a visit cycle as specified by the Senior Business Development Manager

Ensure all stores adhere to Company policy and procedures in all areas of operational activity

Participate where required in systems and procedure development

Ensure stores are complying with the law

Conduct annual team conference and awards event

Monitor and review stock levels and floor range for each store, to maximise sales opportunities and ensure compliance with core range policy

Ensure stores are aware of all new initiatives, and upcoming marketing campaigns

Ensure stores are receiving regular training sessions on product, Pronto, sales, housekeeping standards etc

Completion rates of training in Scope are maintained at an optimum level

Ensure high standard of store presentation through regular store visits

Actively review floor plans and layouts of stores and provide recommended changes as required after consultation with the Product Category Managers

Update and maintain soft copies of floor plans to ensure they accurately reflect the store layout

Actively promote and manage the use of Point-of-Sale material to ensure each store represents the current campaign. All quantities are to be managed by the Business Development Manager and must be in line with the Operations Manual

Marketing

Ensure stores are complying with the requirements of their franchise agreement in terms of Local Area Marketing (LAM)

Assist in development of stores’ LAM programs and new store set ups

Assist with the development, recommendations and implementation of marketing and advertising strategies

You will come with an intimate understating and knowledge of bulky goods retailing.

Previous experience managing across multiple retail sites

Proven track record in managing retail teams

Strong understanding of implementation and implications of Risk Management principles.

You will be proficient in Microsoft suite including Word, Excel and PowerPoint

Provide professional and respectful communication and collaboration skills

Demonstrate an ability to manage multiple priorities and meet deadlines

(Please note the successful candidate will be required to submit a clean and valid Federal Police check as the inherent requirements of the role may include handling sensitive and confidential information).

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