Product Support Advisor

Product Support Advisor

Full-Time 62100 - 75900 $ / year (est.) On-site
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At a Glance

  • Tasks: Provide technical support and troubleshoot drilling rigs while mentoring the maintenance team.
  • Company: Join SMW Drilling Services, a leader in the mining industry.
  • Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
  • Other info: Dynamic role with opportunities for continuous improvement and career advancement.
  • Why this job: Make a real impact in the mining sector with your mechanical skills.
  • Qualifications: Trade qualification in Engineering and experience with heavy mining equipment.

The predicted salary is between 62100 - 75900 $ per year.

SMW Drilling Services Pty Ltd - Mackay QLD

The QLD Product Support Advisor (PSA) at SMW represents the Maintenance team at site level in Queensland. This role directly reports to the SMW Maintenance/Product Support Manager.

Key responsibilities:

  • Provide day-to-day technical support, troubleshooting, reliability, and uphold the integrity of SMW's Drilling Rigs.
  • Contribute to strategy development, root-cause reliability analysis, and continuous improvement initiatives.
  • Upskill and mentor Site Supervisors and Maintenance team in best-practice standards and safe work practices.
  • Assist Planning Department with Part Identification, Maintenance Strategy and Work Scopes.
  • Continue OEM and Supplier Relationships.
  • Audit SMW Drill Fleet.
  • Liaise with rebuild team on Work Scope Development and Project Management.
  • Provide daily technical support for customers.
  • Support and develop personnel of the Maintenance Process at SMW.

About you:

  • Strong mechanical aptitude with a relevant trade qualification such as a Certificate III/IV in Engineering or equivalent.
  • Hands-on experience maintaining heavy mining equipment Cat, Epiroc and Sandvik Surface Drill Knowledge.
  • Current Class C driver's license.
  • Available to take calls after hours and on weekends.

Product Support Advisor employer: SMW Drilling Services Pty Ltd

SMW Drilling Services is an excellent employer, offering a supportive work culture that prioritises safety and teamwork in the beautiful Hunter Valley and Mudgee regions. With a 7/7 roster providing a strong work-life balance, competitive employment conditions, and opportunities for professional development, you'll find meaningful and rewarding employment as a Blasthole Driller. Join a high-performing team where your contributions are valued and you can grow within a reputable drilling operation.

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Contact Details:

SMW Drilling Services Pty Ltd Recruitment Team

We think you need these skills to ace Product Support Advisor

Technical Support
Troubleshooting
Reliability Analysis
Continuous Improvement
Mentoring
Best-Practice Standards
Safe Work Practices