Lead a high-performing orthodontic practice, driving team success, patient experience, and business growth across two locations!
Lead the performance, culture, and patient experience of a premium orthodontic practice, balancing exceptional patient care with strong commercial outcomes.
Backed by Smile Partners, a network of over 40 orthodontic practices across Australia and New Zealand, this opportunity welcomes you to step into a leadership role with real impact and future growth potential.
We’re seeking a commercially driven leader to spearhead performance, inspire and develop a high-performing team, and play a pivotal role in shaping the practice’s continued success. With the business entering an exciting period of growth, this is a fantastic opportunity to make a meaningful impact and help drive its next phase of development.
What you’ll be responsible for:
- Oversee the day-to-day operations of two practices in Maroubra and Kincumber, with Maroubra as your primary location.
- Build, lead, and develop a high-performing team culture that drives accountability, engagement, and exceptional patient outcomes.
- Take ownership of practice performance, with support from your Regional Manager, focusing on revenue growth, cost management, and operational efficiency.
- Partner with the Orthodontist to lead daily practice operations, ensuring seamless workflows and an outstanding patient experience.
- Collaborate with Smile Partners leadership to implement strategic initiatives, drive continuous improvement, and optimise practice performance.
- Take local ownership of the patient journey, driving effective lead management, conversion, and patient satisfaction.
- Lead people and performance management, including rostering, team development, coaching, and engagement.
- Ensure compliance requirements and clinical standards are consistently upheld across both locations.
What success looks like:
- A high-performing, engaged team with strong retention and accountability
- Consistently strong patient experience and conversion outcomes
- A well-run practice meeting or exceeding targets
- Strong alignment between clinical and operational leadership
- Continuous improvement in systems, efficiency, and performance
What you’ll bring:
- Proven ability to operate with autonomy while aligning to broader organisational strategy
- Ability to identify performance opportunities and proactively problem solve using the Smile Partners suite of resources and support
- Strong commercial acumen with experience managing budgets, targets, and performance metrics
- A confident people leader who can coach, influence, and drive accountability
- Ability to balance people, operations, and financial outcomes
- Comfortable working with senior stakeholders and driving change
What we offer:
- No orthodontic experience required. We provide training and ongoing support from an experienced team
- A supportive, high-performing team environment within a growing network
- Opportunity to develop within a multi-site leadership structure
- Competitive salary + performance-based bonus
- Access to employee benefits, including retail discounts and novated car leasing
- Professional development and networking opportunities
- Employee Assistance Program for your wellbeing
Why join Smile Partners?
You’ll be part of a connected network that values collaboration, growth, and exceptional patient care. We invest in our people, celebrate wins, and create an environment where you can build a meaningful and rewarding career.
If you’re a strong operator looking for a leadership role with both autonomy and support, we’d love to hear from you.
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Practice Manager in Gosford employer: Smile Partners
At Morley Orthodontic Centre, we pride ourselves on being an exceptional employer that values your clinical skills and supports your professional growth in a collaborative and welcoming environment. With structured training, hands-on mentorship, and a strong focus on patient care, you'll have the opportunity to develop advanced orthodontic skills while enjoying a modern beachfront practice in Esperance. Our commitment to employee well-being is reflected in our lifestyle benefits and relocation support for interstate candidates, making this a truly rewarding place to work.
